Dino & Beer Festival - ****!!!

I have bought 18 ticket for the Dino & Beer Festival in Stellenbosch for Nov'25. Received and email saying the event is no longer happening - have been mailing them like crazy for my refund - No REPLY nothing - VERY Unprofessional. I eventually got a whatsapp number and every time they say they will follow up - I am still 18 tickets monies short - BAD BAD Service