********* Business and Staff

I had purchased a school bag from Heathers in Durban just after the middle of last year. In February this year I noticed the inside of the bag was braking to pieces and the school books were being damaged and this was creating a mess. I went on to the suppliers website (information was on the tag in the bag) and left a message about this issues I had experienced. I was contacted by Melissa on 19 February who asked me for details and pictures. Same was sent to her on 21 February.I followed up on 25 Feb, on 26 Feb I was told it was sent to management for feedback. Since then there has been no reply on whatsapp, I called and Melissa has not taken my call. I left another message on the web and more messages on whatsapp but there is still no feedback. This service is pathetic and these guys are *************.