TD
The Donish Group
Unclaimed Business
TD
The Donish Group
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#3Ranked In Construction & Hardware
-100 NPSUnlikely
Ranking
#3
in Construction & Hardware
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Robyn B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:48
Rude, terrible customer service
I purchased the new Calvary roller bag on the 22nd of January 2026. On the 5th of February 2026, the bag broke. Please see attached picture. I understand kids are rough on bags, but surely bags should last longer than 10 school days. I returned the bag on the 10th of February 2026 and on the 6th of March, I receive an email from Donish advising that the damage seemed deliberate. All that was deliberate was my son rolling the roller bag. Anand from Donish would rather blame the customer than account for their manufacturer issues.
Helpful (0)
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Robyn B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:48
Rude, terrible customer service
I purchased the new Calvary roller bag on the 22nd of January 2026. On the 5th of February 2026, the bag broke. Please see attached picture. I understand kids are rough on bags, but surely bags should last longer than 10 school days. I returned the bag on the 10th of February 2026 and on the 6th of March, I receive an email from Donish advising that the damage seemed deliberate. All that was deliberate was my son rolling the roller bag. Anand from Donish would rather blame the customer than account for their manufacturer issues.
0
Replies (0)MB
Mahomed B
1 reviews | Active since Jan 2020
28 Jul 2025, 10:24
********* Business and Staff
I had purchased a school bag from Heathers in Durban just after the middle of last year. In February this year I noticed the inside of the bag was braking to pieces and the school books were being damaged and this was creating a mess. I went on to the suppliers website (information was on the tag in the bag) and left a message about this issues I had experienced. I was contacted by Melissa on 19 February who asked me for details and pictures. Same was sent to her on 21 February.I followed up on 25 Feb, on 26 Feb I was told it was sent to management for feedback. Since then there has been no reply on whatsapp, I called and Melissa has not taken my call. I left another message on the web and more messages on whatsapp but there is still no feedback. This service is pathetic and these guys are *************.
Helpful (0)
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Mahomed B
1 reviews | Active since Jan 2020
28 Jul 2025, 10:24
********* Business and Staff
I had purchased a school bag from Heathers in Durban just after the middle of last year. In February this year I noticed the inside of the bag was braking to pieces and the school books were being damaged and this was creating a mess. I went on to the suppliers website (information was on the tag in the bag) and left a message about this issues I had experienced. I was contacted by Melissa on 19 February who asked me for details and pictures. Same was sent to her on 21 February.I followed up on 25 Feb, on 26 Feb I was told it was sent to management for feedback. Since then there has been no reply on whatsapp, I called and Melissa has not taken my call. I left another message on the web and more messages on whatsapp but there is still no feedback. This service is pathetic and these guys are *************.
0
Replies (0)NM
Naadiyah M
1 reviews | Active since Jan 2020
24 Jan 2025, 12:18
Donish is finished.. *************
These people are not to be trusted. They just want your money. I placed an order 1st December. Till now I have been given every excuse under the sun as to why my order isn't ready. They push you around and around. They told me to pay the balance then they will release my order. I did so.. Only to find out they did not finish my order. They **** you for your money.
Helpful (0)
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Naadiyah M
1 reviews | Active since Jan 2020
24 Jan 2025, 12:18
Donish is finished.. *************
These people are not to be trusted. They just want your money. I placed an order 1st December. Till now I have been given every excuse under the sun as to why my order isn't ready. They push you around and around. They told me to pay the balance then they will release my order. I did so.. Only to find out they did not finish my order. They **** you for your money.
0
Replies (0)DB
Debbie-Lee Baldock
1 reviews | Active since Jan 2020
10 Jul 2024, 07:23
Poor Customer Service and bad quality products delivered
We have ordered sublimated blazers from this company in the beginning of April, deposit paid fully. We have sent them samples of exactly what the blazer must look like, but when it arrived, it was completely wrong. We sent back the whole order and have now been waiting 4 weeks for the correct one. We were promised it will take only 1 week. Everyday they have a different excuse of why our order is not completed. In the meantime the full invoice was settled. These people have no client service, they do not keep you informed of what is happening....we have to call them. Now they don't even answer the phone anymore.
Helpful (0)
|Replies (0)DB
Debbie-Lee Baldock
1 reviews | Active since Jan 2020
10 Jul 2024, 07:23
Poor Customer Service and bad quality products delivered
We have ordered sublimated blazers from this company in the beginning of April, deposit paid fully. We have sent them samples of exactly what the blazer must look like, but when it arrived, it was completely wrong. We sent back the whole order and have now been waiting 4 weeks for the correct one. We were promised it will take only 1 week. Everyday they have a different excuse of why our order is not completed. In the meantime the full invoice was settled. These people have no client service, they do not keep you informed of what is happening....we have to call them. Now they don't even answer the phone anymore.
0
Replies (0)