MB
Mahomed B
Active since Jul 2020
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
********* Business and Staff
I had purchased a school bag from Heathers in Durban just after the middle of last year. In February this year I noticed the inside of the bag was braking to pieces and the school books were being damaged and this was creating a mess. I went on to the suppliers website (information was on the tag in the bag) and left a message about this issues I had experienced. I was contacted by Melissa on 19 February who asked me for details and pictures. Same was sent to her on 21 February.I followed up on 25 Feb, on 26 Feb I was told it was sent to management for feedback. Since then there has been no reply on whatsapp, I called and Melissa has not taken my call. I left another message on the web and more messages on whatsapp but there is still no feedback. This service is pathetic and these guys are *************.
0 replies
11 months ago
DHL DOESNT NOT READ EMAILS AND RESPOND ON TIME
I had purchased an item from Turkey and unfortunately for me the Sender used DHL for their airfreight. I received customs documents from DHL, after viewing it I rep**** 2 hours later advising that there was an issue and something was incorrect. 2 days later and they were still not able to respond to my query. I called them and had been informed, it would cost me R950 to have the information amended, however I didnt authorize for the information to be submitted and I advised them before submission to get this corrected. The cargo has already arrived, so I had to pay an incorrect amount to get release of the cargo before it incurred additional costs- whilst still waiting for a supervisor to contact me. I really hope they correct the error on their side and refund me that which is due to me. DHL really need to work on their service and response times when dealing with customers - there should be no excuse to not action something if the information was provided within time.
217 replies
29 months ago
NO CONTACT - NO CLUE
I received a statement from ER Consulting and requested to pay it. I then made payment, only to find out a few days later that medical aid had settled the bill. I emailed ER COnculting about my refund, and was advised I will be contacted and refund documents will be sent to me. This was over a week ago. I have tried to call the call centre, but they either cut the call or never answer. i tried emailing and still there is no further response. I cant believe this is the type of company a huge hospital associates itself with.
73 replies
70 months ago
CELL C UPGRADE/CANCELLATION GONE WRONG
On 3 May I had requested for someone from Cell C to contact me as my contract had expired at the end of April. I either wanted to cancel my contract or get an upgrade. I had received an email advising that someone would b in contact within 2 days. This did not happen, and I completely forgot about it. When I received my statement from Cell C in June, I noticed that my monthly fee had doubled. I had requested for assistance via email and on 30 June I received a call advising that someone from the retentions department would contact me and advise on a refund for the additional amounts I had been charged. On July 1 I received a call from the retentions dept and was advised on a new contract which I was interested in taking out, however I required feedback on my refund before I was willing to accept this offer. The guy said he will check with management and call me back. its more than a week later and I have still not heard back from Cell C, I have sent them an email reminder yet I still wait. I received a July statement from Cell C and its evident they will be deducting the higher amount again. This is utterly ridiculous.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)