Deformation of Character

I escalated my complaint with Ronald Ximba on the 30th July, matter was passed on to a guy called Seegrasie(Cefas Acsa) who only responded on the 14th August after i did a follow up with him. He acknowledged my complaint and said he was dealing with the matter and that he will set up an appointment to view footage. And that was on the 14th August. On the 23rd August, he whatsapped me to tell me that he managed to set up an appointment to view footage on the 23rd Aug and asked me my car registration. I gave him my car registration. Till to date, i hsve not received any feedback what so ever. I texted him in 3 occasions and he keeps ignoring my text. Can this matter be resolved until i take this on social media platforms