Fieldbar & Aromex

I have ordered a fieldbar on the 20th since yesterday the fieldbar was delivered at Aramex courier company for delivery & we kept on checking the status of the parcel today I received a phone at 15:30 to say that my package will be delivered on Monday, I then told the lady that I am living to Kimberley & on Monday going back to my place, I have also requested fieldbar to intervene but with no call since 16:30 the status changed to delivery up-until now..! Bad service received from Aramex courier company you can’t even calm them to check on your parcel , fieldbar have to even taken time to call me in my complain..! Can I please get my refund back FIELDBAR..!