Quality issues

Please advise on your turnaround time for responding to customer complaints. I purchased a Fieldbar water bottle including a suction straw on the 17th of November 2025, sadly it’s not even 6months and the paint is starting to peel. Order no:ZA55848 and in terms of the consumer act states clearly that if I’m questioning quality of the product it’s either they replace or refund. Please reply to my customer complaint I sent last week Thursday.