Order missing but stated as collected...

I ordered via Bash from The Fix Centurion mall on 13/12/25.I was not around to collect my order from The Fix Centurion mall. In March 2026 they said my order was collected on 18/12/26 and I never received an update on my order being collected up until today... I was refunded but I still wonder who collected my order???? I will NEVER order via Bash from The Fix Centurion mall again...I smell a rat...