The Most Misleading, Confusing, and Dishonest Shopping Experience I’ve Ever Had

I’m extremely disappointed with how this whole situation was handled — from the misleading “Buy 1 Get 1 Free” promotion on the BASH/TFG (THE FIX) website to the rude and unhelpful attitude I received from Jasmine. The website NEVER stated that I must add items twice for the promotion to apply. A “Buy 1 Get 1 Free” promotion is very simple: you buy one, you get one. The website should clearly show or auto-apply the free item. Instead, it left everything unclear and that’s not the customer’s fault she even told me that I “got a discount at checkout,” as if that’s why I didn’t get my free items. It was Black Friday — of course there are discounts everywhere. That has nothing to do with the promotion I bought for. I wasn’t buying for discounts. I was buying because of the Buy 1 Get 1 Free promotion. Here is the part that proves Bash KNOWS they are at fault: They offered me 20% off as an apology. If the problem was really my fault, why offer me anything? Clearly they know their promotion setup was misleading, their website failed to guide the customer properly, and their staff handled the issue badly. A business that is confident it did nothing wrong does NOT offer discounts “as apology.” Let’s be very honest: I didn’t buy because I wanted a discount. I bought because of the Buy 1 Get 1 Free promotion. So why am I now being told that I will never receive my free 8 items? Why am I being told to return everything (which is a massive inconvenience) and reorder again — like I did something wrong? This is unacceptable behaviour from a company pretending to be professional. Other shops make promotions simple. They clearly tell customers when something needs to be added, they show warnings, and they assist without attitude. Bash does the opposite: ❌ They hide important information ❌ Their system does not work the way it should ❌ Their customer service is full of excuses ❌ Their staff gives attitude instead of help ❌ They shift all the blame onto the customer ❌ They offer a small discount to cover up a big mistake ❌ And they still refuse to give the items owed from the promotion This whole experience has shown me that Bash’s promotions are not just confusing — they are misleading to the point of feeling like a ****. Their service is unreliable, their communication is inconsistent, and their staff does not treat customers with respect. Jasmine told me I “should’ve done what everyone else did” and that “they don’t know what I want,” which is unacceptable. I even explained that I didn’t mind different colours or exchanging in-store — I simply want the items I paid for, not a refund. Her attitude was rude, dismissive, and completely unprofessional. Then I received an email basically telling me there’s the same copy-and-paste “we can’t help you” message. No responsibility. No acknowledgement. Just instructions for ME to do more work: return everything, reorder, and pray the promotion is still available.“nothing they can do” except refund me. That’s not good enough. I don’t want a refund — I want the free items from the promotion, exactly as advertised How was I supposed to know that? The website does NOT say that anywhere. There is no pop-up, no explanation, no instruction. A first-time online buyer would NEVER know that.. This experience has been stressful, disappointing, and honestly feels like customers are being misled.