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Active since Feb 2022
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9 reviews4 months ago
The Most Misleading, Confusing, and Dishonest Shopping Experience I’ve Ever Had
I’m extremely disappointed with how this whole situation was handled — from the misleading “Buy 1 Get 1 Free” promotion on the BASH/TFG (THE FIX) website to the rude and unhelpful attitude I received from Jasmine. The website NEVER stated that I must add items twice for the promotion to apply. A “Buy 1 Get 1 Free” promotion is very simple: you buy one, you get one. The website should clearly show or auto-apply the free item. Instead, it left everything unclear and that’s not the customer’s fault she even told me that I “got a discount at checkout,” as if that’s why I didn’t get my free items. It was Black Friday — of course there are discounts everywhere. That has nothing to do with the promotion I bought for. I wasn’t buying for discounts. I was buying because of the Buy 1 Get 1 Free promotion. Here is the part that proves Bash KNOWS they are at fault: They offered me 20% off as an apology. If the problem was really my fault, why offer me anything? Clearly they know their promotion setup was misleading, their website failed to guide the customer properly, and their staff handled the issue badly. A business that is confident it did nothing wrong does NOT offer discounts “as apology.” Let’s be very honest: I didn’t buy because I wanted a discount. I bought because of the Buy 1 Get 1 Free promotion. So why am I now being told that I will never receive my free 8 items? Why am I being told to return everything (which is a massive inconvenience) and reorder again — like I did something wrong? This is unacceptable behaviour from a company pretending to be professional. Other shops make promotions simple. They clearly tell customers when something needs to be added, they show warnings, and they assist without attitude. Bash does the opposite: ❌ They hide important information ❌ Their system does not work the way it should ❌ Their customer service is full of excuses ❌ Their staff gives attitude instead of help ❌ They shift all the blame onto the customer ❌ They offer a small discount to cover up a big mistake ❌ And they still refuse to give the items owed from the promotion This whole experience has shown me that Bash’s promotions are not just confusing — they are misleading to the point of feeling like a ****. Their service is unreliable, their communication is inconsistent, and their staff does not treat customers with respect. Jasmine told me I “should’ve done what everyone else did” and that “they don’t know what I want,” which is unacceptable. I even explained that I didn’t mind different colours or exchanging in-store — I simply want the items I paid for, not a refund. Her attitude was rude, dismissive, and completely unprofessional. Then I received an email basically telling me there’s the same copy-and-paste “we can’t help you” message. No responsibility. No acknowledgement. Just instructions for ME to do more work: return everything, reorder, and pray the promotion is still available.“nothing they can do” except refund me. That’s not good enough. I don’t want a refund — I want the free items from the promotion, exactly as advertised How was I supposed to know that? The website does NOT say that anywhere. There is no pop-up, no explanation, no instruction. A first-time online buyer would NEVER know that.. This experience has been stressful, disappointing, and honestly feels like customers are being misled.
0 replies
4 months ago
Bash under TFG + THE FIX Promotion Misleading, Confusing, Unprofessional — This Whole Experience Feels Like a ****
My entire experience with Bash / TFG, especially with THE FIX Buy 1 Get 1 Free promotion, has been nothing short of a disaster. In fact, the way this promotion was handled feels like outright ****ming tactics misleading customers with unclear rules, offering zero guidance, and then refusing to honour the very promotion they advertised. Let me break down exactly what happened, because other customers need to know how messy, disrespectful, and dishonest this whole process is … I bought my items only because of the Buy 1 Get 1 Free promotion from THE FIX through Bash. But here’s the biggest red flag: Nothing on the Bash website — NOTHING — said that the free item must be added manually. Nothing said I needed to “click twice” or add duplicates like “everyone else,” as Jasmine rudely told me. No pop-up. No notification. No warning. No instruction. The website does not guide the customer at ALL — it just allows you to check out without the free items and then punishes you later for not guessing their hidden rules. First lady promised a callback in 24 hours — nobody called. I had to follow up myself. Then came Jasmine. And honestly, I have never had a worse customer service interaction in my life. Jasmine was rude, dismissive, unhelpful, and completely unprofessional. She made everything sound like my fault even though the website never explained the rules. She said things like: “You were supposed to do like everyone else.” You got a discount at checkout, so that’s why your free items didn’t apply.” “Bash doesn’t know what you want unless you double every item.” “Next time call us before you buy anything online.” Imagine telling a customer to call before shopping online. No serious company operates like this. Her tone was basically: “I don’t care. I can’t help you. You won’t get the items. Do whatever you want.” I just want what I PAID for. She still refused. After dealing with Jasmine’s attitude, I received an email response from Ahlumile… And this is where Bash completely exposes themselves. Here’s what they wrote: “We understand the website did not make this clear for you, and we apologise for the misunderstanding.” So now suddenly they “understand the website didn’t make it clear”? But Jasmine said it was all my fault. Jasmine said the website DOES show it. Jasmine said everyone else knew what to do. Jasmine said I should’ve read “properly.” Jasmine said they “don’t know what I want.” Jasmine blamed me for everything. So which one is it? “You got a discount so that’s why you didn’t get your free items.” “Bash doesn’t know what you want unless you add everything twice.” “Next time you must call before you buy anything online.” Imagine telling a customer they must CALL before using an online promotion. Who does that in 2025? Her tone was literally: “I don’t care. It’s your problem. We’re not giving you anything.” No effort. No understanding. No responsibility. Even when I explained: I didn’t buy for discounts I only bought because of THE FIX Buy 1 Get 1 Free promo I don’t mind if the free item is a different colour I can even exchange in-store I just want what I paid for She still refused. She still blamed me. She still acted like I was asking for something extra. Because Ahlumile is admitting that the website was unclear. Meaning Bash KNOWS the website is confusing. Meaning Bash KNOWS the promotion was misleading. Meaning they KNOW customers are being misled. Then in the same breath they say: “The only option available is to return the items for a refund.” So let me get this straight: They admit the website was unclear… They admit information wasn’t presented properly… They admit the promotion wasn’t explained… BUT STILL refuse to fix or honour the promotion? That is not customer service. That is not accountability. That is not professional. That is **** behaviour. And then comes their favourite line: “We apologise for the inconvenience.” Empty apologies. No solutions .All while offering 20% off “as an apology.” If they truly believed nothing was wrong, WHY offer 20%? Because they know the truth: Their website failed. Their promotion was unclear. Their staff mistreated the customer. Truth About Bash ❌ The promotion was misleading ❌ The website failed to guide customers ❌ Important information was hidden ❌ Customer service is rude and disrespectful ❌ Jasmine gave false information ❌ Emails contradict the staff ❌ Bash admits fault but refuses responsibility ❌ They push customers to return everything instead of fixing THEIR mistake ❌ They offer meaningless discounts instead of honouring the promo ❌ The customer gets blamed for a broken system Everything about this experience feels like a setup. They attract customers with big promotions from THE FIX… …then give ZERO guidance… …then blame the customer… …then hide behind terms they didn’t even explain… …then refuse to honour anything. This is how ****mers operate. 🔥 Final Words This was the worst online shopping experience I’ve ever had — from the misleading promotion, to the rude service, to the contradictory emails, to the refusal to fix anything. Bash under TFG needs to do better. THE FIX promotions need to be transparent and clear. And customers deserve honesty, not excuses. Right now, the whole system feels shady, unreliable, and dishonest.
0 replies
21 months ago
Frustrated and Outraged: A Disappointing Experience with Supersonic WiFi Service, MTN, and TP-LINK Routers"
I am writing again to express my profound dissatisfaction with the service provided by Supersonic WiFi, which has been nothing short of a nightmare. From the onset, my experience has been plagued with issues. It took nearly three weeks for the initial delivery, which I reluctantly accepted despite the inconvenience, having already paid for the service. Initially, the service was passable for about a week and a half, but soon after, problems began to surface. Repeated calls to customer service went unanswered or resulted in extended hold times exceeding 25 minutes and more , without any callbacks. On rare occasions when I did reach an agent, they were courteous but unhelpful, attributing the issues to an MTN tower being down or distant—a fact that contradicts the 25 options provided during registration. The issue was supposedly escalated to MTN, yet I had to follow up relentlessly. The service is consistently unavailable after 6 PM, despite numerous attempts to resolve the issue by pressing the WPS button, restarting the TP-Link WiFi router, which has proven to be utterly unreliable. Furthermore, the internet speed has been abysmal, often plummeting to a mere 0.01 Mbps, rendering the connection practically unusable, particularly on mobile devices. This has made basic internet tasks a source of great frustration and inefficiency. Adding to the frustration, I am now without WiFi and facing an early cancellation fee should I choose to terminate the contract prematurely. The thought of enduring this substandard service for another six months is intolerable. Even suggestions to upgrade the service seem pointless if the fundamental infrastructure issues remain unaddressed. The TP-Link device often shows full bars, yet the WiFi connection inexplicably drops. Furthermore, Supersonic lacks an accessible email address for submitting detailed complaints or service issues, compounding the difficulty of seeking resolution. In conclusion, my experience with Supersonic WiFi has been overwhelmingly negative. I deeply regret choosing them as my internet service provider and hope my review serves as a cautionary tale for prospective customers.
0 replies
25 months ago
Outrageously Disappointing: My Experience with Supersonic Lackluster Service
As a new client of Supersonic, I must express my profound disappointment and frustration with the outrageous level of service I have encountered. After registering online 72 hours ago, I was promised a call within 48 hours, as stated on their website. However, days went by without any communication whatsoever. Numerous attempts to contact them via calls and messages yielded no response until much later, when I finally received a message from Bontle around 12 pm, almost five hours after my initial inquiry. To my dismay, I was informed that installation could take anywhere from 7 to 14 working days, a timeframe that was never mentioned on their website. What adds insult to injury is that I had already made payment without being fully informed of the lengthy installation process. Unlike other reputable WiFi companies, Supersonic failed to follow up promptly after registration, leaving me in the dark regarding crucial details about the service I had paid for. In an era where prompt communication and transparency are paramount in customer service, Supersonic's blatant disregard for these principles is utterly unacceptable. I strongly urge potential customers to think twice before engaging with a company that demonstrates such disregard for customer satisfaction.
53 replies
31 months ago
Luke deducted his self to help me out
I had the opportunity to work with the NewCoFibre Team recently, and I would like to share my experience with their service. Initially, there were some challenges, including missing information and technical issues. However, one standout individual, Luke, went above and beyond to address these issues. Luke demonstrated exceptional dedication by proactively engaging with the service provider to rectify the technical problems. His commitment to keeping me informed throughout the process was commendable. Luke consistently responded to emails promptly and even made phone calls to provide updates, ensuring a high level of communication and transparency. The NewCoFibre Team successfully resolved most of the issues, resulting in a reliable and stable Wi-Fi connection. While there were occasional connectivity problems on my laptop, the service worked flawlessly on my phone. I hope that any remaining issues with the laptop connection can be resolved over time. Overall, I am grateful to the NewCoFibre Team for their persistence and dedication in overcoming the initial challenges. Luke's exemplary customer service and the team's commitment to resolving issues have left a positive impression. I appreciate their efforts and look forward to a continued satisfactory experience with their services.
0 replies
31 months ago
What a nightmare
Am absolutely outraged and deeply disappointed with Linteg Fibre's services. My experience has been nothing short of a nightmare. I wouldn't recommend them to anyone, even my worst enemy. Stay far away if you value a reliable and safe internet connection like I do."
0 replies
32 months ago
Am so disappointed 😥
I recently became a new client of Linteg Fibre through NewCoFibre, and I must express my disappointment with the services I have received thus far. My primary concerns revolve around poor service quality, a significant lack of communication, and a troubling lack of transparency regarding issues in the area , and also they left used wifi router Upon subscribing to Linteg Fibre's services via NewCoFibre, I had high expectations for reliable internet connectivity. However, the reality has been quite different. The most pressing issue I've encountered is the persistent lack of communication. When I initially reached out to the company to inquire about the status of the issues affecting my area, I was met with vague and uninformative responses. This has left me feeling frustrated and in the dark about when these issues will be resolved. As a new client, I value honesty and transparency from my service provider. It's disheartening to feel as though I am not being provided with the full truth about the problems in my area and the expected timeframes for resolution. Clarity on these matters is crucial for me to make informed decisions about my internet usage and planning. In the modern world, a reliable internet connection is essential for various aspects of our daily lives, including work and communication. Therefore, receiving ambiguous information about when these issues might be resolved is not only disappointing but also impacts my ability to effectively plan and work. In conclusion, my experience as a new client of Linteg Fibre - NewCoFibre has been marred by poor service quality, a notable lack of communication, and a concerning absence of transparency regarding ongoing issues in my area. I sincerely hope that the company can address these issues promptly and improve its communication with customers, ensuring that future clients are spared the frustration and disappointment I have encountered. I eagerly await a resolution to the problems in my area and a more transparent, reliable service in the future.
262 replies
32 months ago
How much longer should I suffer on hands of Rain
I am writing to express my deep disappointment and frustration regarding my experience with the Rain Campaign. From the outset, my encounter with their service has been nothing short of outrageous. The lack of communication, poor service, and the subsequent handling of my cancellation request have left me feeling hurt and let down. Upon signing up for the Rain Campaign's WiFi service on 18/07/2023 , l received the WiFi router 03/08/2023, never worked . I had high hopes for a reliable and efficient connection. However, my optimism quickly turned into disappointment as the WiFi was never activated and failed to work even once. Despite my attempts to contact customer support, the lack of responsiveness and communication only added to my frustration. To make matters worse, I was shocked to discover that my bank account had been charged for the WiFi service multiple times. On more than four occasions, the bank deducted funds from my account for a service that was never activated or used. This situation has caused not only financial inconvenience and mess up my credit score but also significant stress and concern. In attempting to resolve this matter, I reached out to the Rain Campaign's customer support department multiple times. However, the lack of timely and effective communication has left me feeling both sad and hurt. The disregard for customer satisfaction and the failure to address my concerns in a satisfactory manner has further eroded my trust in the Rain Campaign. I strongly urge the Rain Campaign to take immediate action to rectify this situation. I request a prompt refund for the unauthorized charges and a thorough investigation into the lack of communication and poor service that I have endured. It is disheartening to see a company that promises quality service and customer satisfaction fall so far short of those commitments. In conclusion, my experience with the Rain Campaign has been an absolute disappointment. The poor service, lack of communication, and failure to address my concerns have left me feeling hurt and betrayed. I hope that the Rain Campaign will take this feedback seriously and work towards improving their services and communication to prevent others from facing a similar ordeal.
261 replies
32 months ago
Very disappointed 😥, Sad 😔 ,
I acquired Wifi router from Rain Campaign a last month and the sales lady she made a mistake and she wrote wrong passport and i had wait for week for the to fix that was my first bad experience i had and i Waited for week to receive the router that was on 03 August 2023 since the my is not activated i have called i had to to move my money to other account to that they wont debt . I Recently acquired a WiFi SIM card from Rain Campaign with the anticipation of enjoying seamless internet connectivity. However, I have been faced with an ongoing and frustrating challenge regarding the activation of the SIM card. Upon discovering the activation failure, I took the initiative to reach out to Rain Campaign's customer support for assistance. Regrettably, my experience thus far has been characterized by a recurring cycle of apologies and transfers to different departments, all without yielding any tangible resolution to my problem. Despite their assurances and promises of a swift resolution, the issue remains unresolved. The inability to activate the WiFi SIM card has not only hindered my access to the internet but has also consumed a significant amount of my time and patience. I had expected a more efficient and effective response from a reputed service provider like Rain Campaign. It is essential to emphasize that the lack of resolution has led to a loss of trust and confidence in Rain Campaign's customer service capabilities. The repeated transfers and assurances without tangible results have left me feeling frustrated and disappointed in the overall experience. In light of these circumstances, I urge Rain Campaign to take immediate action to address this activation issue and restore my confidence in their services. Clear and concise communication, along with a prompt and effective resolution, will be crucial in rebuilding my trust in the brand. In conclusion, my experience with the activation failure of the WiFi SIM card provided by Rain Campaign has been marred by a lack of resolution, repeated apologies, and transfers to different departments. I hope that the company will treat this matter with the urgency it deserves and take the necessary steps to rectify the situation promptly.
60 replies
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