******* and *****sters

If there was a way to put them in the negatives I would. They do not refund money, which we proved is ********* by going to the ombudsman. She first said she would refund the money if she was able to find a replacement for the date. Which she did but never mentioned it, we had to try make a separate booking to find out that she already had another booking on that day. That was Oct of 2025. After going to the ombudsman she said she would pay up. We are in January and still nothing. She’s a *****