Disrespectful, ****** & Arrogant owner with low standards

I recently had an extremely disappointing experience at the Gallery Accommodation Establishment in Queenstown. Upon arrival, we were ushered into a room with filthy and stained bedding, which immediately raised concerns about the cleanliness and maintenance of the establishment.

The true extent of the problem became apparent the following morning when we brought the issue to the attention of the supervisor. Instead of offering an apology or showing any concern, the supervisor casually mentioned that the stains seemed to be permanent as they had been attempting to remove them. This lack of accountability and disregard for the guest's experience was deeply disheartening.

When I inquired as to why there was no apology for the filthy conditions, the supervisor's attitude quickly turned cheeky and unprofessional. To my surprise, she escalated her own version to the owner, who happened to be her father-in-law.

The owner confronted my partner in an aggressive manner, immediately shifting blame onto me and accusing me of causing the stains with my makeup.

This confrontation was completely uncalled for and only added insult to injury. It was clear that the owner had no intention of taking responsibility for the poor state of the room or offering any form of resolution. Instead, he resorted to threats, stating that I was no longer welcome and that he would throw our belongings outside if we didn't vacate immediately, promising to refund us, which to this moment hasn't been refunded .

In light of this unacceptable treatment, we peacefully left the establishment. The entire experience left us feeling appalled and deeply disappointed. I cannot fathom how a supposedly reputable establishment could exhibit such blatant disregard for customer satisfaction and basic decency.

Furthermore, we are left questioning whether there may have been underlying racial bias involved in this ordeal. As a person of color, it is disheartening to think that my legitimate concerns were dismissed and met with hostility simply because of my race. Such behavior is completely unacceptable and raises serious concerns about the ethics and values of the Gallery Accommodation Establishment.

In conclusion, our experience at the Gallery Accommodation Establishment in Queenstown was nothing short of a nightmare. The filthy and stained bedding, coupled with the dismissive and confrontational response from both the supervisor and the owner, left us feeling disrespected and unwelcome.

**** I strongly advise against staying at this establishment***, as the lack of professionalism, accountability, and potentially discriminatory behavior is unacceptable.