Garage Door still not delivered after 11 months — refund still outstanding

I contacted Martie at The Garage Door People (Ballito) in October 2024 for a new garage door. She responded quickly, sent a quote, and I paid in full.

Despite many assurances, as of September 2025 I still do not have a door, and no refund has been paid.

Timeline (high level):

Oct 2024: Quote received and paid in full.

Nov 2024 – early 2025: Repeated messages that installation would happen “today” or “tomorrow,” including “the installer is doing yours today.” None of these dates materialised.

Mid-2025: I was told money was “owed on my door.” I even offered to settle any shortfall to get the door delivered (as that would be cheaper than starting over). This was declined, which raised concerns that the door may never have been ordered.

Mid-2025 – Sep 2025: Multiple promises to start repaying the full amount; no payments received. I have WhatsApp/email correspondence to support this sequence.

I understand projects go wrong, and a sincere apology with a concrete plan would have gone a long way. Unfortunately, I’ve received conflicting assurances and missed commitments for months. This has been time-consuming and costly, and I feel a responsibility to warn other customers based on my experience.

Requested resolution:

Immediate full refund, or

A confirmed installation date within 7 business days, with the door supp**** and installed in full, plus a written commitment to meet that date.

If this isn’t resolved promptly, I’ll continue with formal escalation through the appropriate channels.