Great start, disappointing end

Be very careful when dealing with this workshop. Take nothing away from the desk staff they are welcoming. Arthur on the other hand is initially professional and courteous until you have a complaint and then he becomes dismissive. He cut my complaint call short saying “I have a client who just walked in” as though I myself am not a client. This treatment I did not receive before I made payment.

Their mechanics broke my intake pipe during repair. It had no damages when I put the car in as I had checked the day before repairs began. Additionally it was not quoted in the diagnostics to show that there was no fault. When I brought this up Arthur he initially said it’s not a problem and does not affect the car. I then researched and sought a second opinion and it was brought to my attention that this can cause problems with engine in the long run. I then came back to Arthur and he simply denied everything and was very dismissive. Gross violation of consumer rights as such a situation requires the service provider to make amends. I will file a complaint to that effect.