Boys can never run a Gas business, they will burn!!

PLEASE DO NOT BUY GAS FEOM THESE PEOPLE!! I bought gas from them on Friday, 26 April at 13:30 to be delivered at my house. I was told by Portia (sales lady) that the gas would be delivered at 17:00 latest. At 17:23 I got a call asking for an access code to our estate, which I provided. I waited and the gas NEVER arrived. On Saturday morning I called again and Portia answered stating that the gas was definitely delivered at my house. I let her know that no one came to deliver, she then said that she will check with the driver. (She moved from being so sure to being unsure, very quickly). My husband and I decided to go to the shop to check, and upon asking the driver; he confirmed that they went to the wrong estate. We then asked for a refund and was promised that it will be processed immediately.

It’s has been a week now and I have not received my refund. Portia keeps saying that she will ask the owner to process the payment.

No apology , no update. This is an absolute ****!!