RM
rebo M
Active since Jan 2017
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
**** service.
I phone Standard Bank requesting for assistance with one of my accounts. And ooooh man, did I not get pushed from pillar to post. I was on the phone from Kyalami to Sandton. I spoke to over 6 consultants (Wesley, Thabisa, Ashley and others) that all claimed to put me through the “person” that can help. I was SO angry and irritated, I then asked Thabisa to put me through to her manager and she told me that she is working from home. I thought no wonder these people are so uncaring, they at home in their pyjamas chilled. They all sounded so relaxed and in no hurry. At some point I said to Thabisa that I have been a Standard Bank account holder for over 20 years and she just kept quite. I thought our call was cut off and I said “hello” to which she responded by saying “I was waiting for you to finish” with an attitude. Ooh my goodness. I tried to call again it has been 45 mins not and I am still listening to a hold on music.
53 replies
24 months ago
Boys can never run a Gas business, they will burn!!
PLEASE DO NOT BUY GAS FEOM THESE PEOPLE!! I bought gas from them on Friday, 26 April at 13:30 to be delivered at my house. I was told by Portia (sales lady) that the gas would be delivered at 17:00 latest. At 17:23 I got a call asking for an access code to our estate, which I provided. I waited and the gas NEVER arrived. On Saturday morning I called again and Portia answered stating that the gas was definitely delivered at my house. I let her know that no one came to deliver, she then said that she will check with the driver. (She moved from being so sure to being unsure, very quickly). My husband and I decided to go to the shop to check, and upon asking the driver; he confirmed that they went to the wrong estate. We then asked for a refund and was promised that it will be processed immediately. It’s has been a week now and I have not received my refund. Portia keeps saying that she will ask the owner to process the payment. No apology , no update. This is an absolute ****!!
0 replies
39 months ago
Car insurance claim takes 2 months
It is with great frustration that I have to write this email expressing just how unsatisfied I am with your service as my insurer. I need to get my car fixed and in my possession as soon as possible. Please allow me to also express just how unhelpful and nonchalant I found Mpumi from the specialist department (time of call 17:15 - 17:26 / date: 13 February). Her lack of service is even making me reconsider changing my insurer. Background: While driving on the N4 towards Bronkhorspruit on the 17 Dec 2022 the panoramic roof of the car shattered. Roadside assistance was able to assist with a rental car and a towing service (Jimmy's towing) . The car was drivable therefore Jimmy's towing advised that we drive the car up to the towing bed. The car was then taken to Auctionation in Centurion (Storage) , awaiting assessor and insurance approval. It took the panelbeaters (Precisions & Sons) 6 weeks to collect the car from the storage facility to get it fixed, the car was only collected on the 24 Jan 2023. The panelbeaters advised that they are struggling to get parts from Mercedes Benz and will therefore put in a secondhand roof and will advise as soon as they receive stock to install a new one.. The secondhand roof was installed and I was advised that the car can be collected on the 08 February. Upon collecting the car and driving it for a few meters, I noticed that the car was pulling on to the left. Initially I thought that it was a wheel alignment issue, and as soon as I got home I called discovery and spoke to Benny who advised that I should take the car back to the panelbeaters. The next morning I took the car back. On arrival I was met by Junaid, I explained why I had returned the car and his response gave me the shock of my life. Junaid said that the car's left control arm was broken hence the car is pulling. I was shocked that I was given an unsafe car to drive, that car was not safe for me and other motorists... I cannot believe the level of ignorance, negligence and just pure simple careless service I have received during this claim. My claim handler (Mpho) is constantly missing in action, does not keep me updated on anything, i would leave messages for him to call me back and nothing. I have just checked on my plan documents and I do not have an advisor. I am not sure what this is but it is unacceptable. I need my car fixed, Discovery is a big institution and it should not be that hard to get an assessor and have the car fixed in a week. After an 8 year relationship, I honestly do not deserve this kind of service. After waiting for 2 months to have my car fixed i have no choice but to use taxis to get to work. Please get back to me with a way forward regarding the pairs on my car.
56 replies
39 months ago
UnPrecise Precision
I submitted my claim with my insurance on the 17 Dec 2022 after my panoramic roof shattered while driving. I understood that most businesses where closed or closing during this time and was aware that fixing the car would commence in Jan 2023. My insurance confirmed that the car would be kept in storage and a assessor will be assigned to my claim. Fast-forward to Jan 2023, my car was allocated to Precision and Sons panelbeaters that’s when I started dealing with a lady by the name of Juanita. The first call from the panelbeaters must have been on the 9 Jan, where she advised that they are still sourcing the part and that Mercedes Benz will not open on the 16 Jan. She called me back on the week of the 16 Jan to advise that they sourced the part and they will get the car from Insurance storage to their premises to start working on it. The work on the car was supposed to start on the 23 Jan. On the 13 Jan Juanita calls me to say that she is struggling to get a hold of my insurer to receive a letter to authorise the panelbeaters to get the car from storage. I phone the insurer and acquired the letter withing an hour. The letter was set to Juanita by the insurer….that was around 12:30. Juanita confirmed that she got the letter and that the car will be at the panelbeaters by Monday 23 Jan. Current news: the panelbeaters have been lifting the car from Friday 20 Jan until today 24 Jan. I am not sure which they are lifting because it should not be taking this long to lift a sedan. It’s taken the panelbeaters 1 week to get the part, another week to lift the car and going to take another week to fix the car.
0 replies
41 months ago
pick & pay ghosted me
I placed an order on Saturday, 26 Nov and chose the Mon, 28 Nov delivery slot. I waited patiently for my order that was supposed to be delivered between 14h00 - 16h00 and i am STILL waiting. I tried to contact the call center with no luck. I was trying EVERY number I could find and still nothing. I am not sure if i will receive this order ever. This has to be one of the WORST services from PNP.
60 replies
66 months ago
Kaelo is a TOTAL SCAM.
Kaelo Gap cover is a total scam. They are yet to pay my claim and are busy giving me the run arounds. I submitted a claim with them in Sept and still have not received any pay out. I called them in September to check if they have received everything correctly and the call center agent confirmed that all is in order. Later that week I received an email stating my documents were incomplete. I phoned again to get clarity and my call was answered by Mpho who again confirmed that all is in order and that she will follow-up and update me. I am still waiting for Mpho's call 'til today. I called on the 13 Nov and my call was answered by Vumbhoni and he advised that there is a document missing, I sent the document as requested and called him back to confirm receipt and could not reach him. I called again today and it has been a struggle to get a hold of him, Vumbhoni was on lunch by 11:52 , I left a message for him to call me back and nothing. called again at 4:45 and was told that he already left the office. Asked to speak to the manager and was told the manager also left.
56 replies
66 months ago
Discovery Call center Agent sold me dreams!!
Discovery is the most troublesome insurer EVER!! I sold my car in Aug 2020 and wanted to cancel the policy and was advised that if I cancel the policy I would be treated as new member should I decide to come back. I was promised that when I do comeback I will be given a preferential rate. I was then advised to take a household insurance and would add the car at a later stage, which I did. Fast-forward today (2,5 months later): I called Discovery on 13 Nov to add a car to my existing policy and was given a ridiculous rate. I asked the call center agent (Thapelo) to review the rate and said he will escalate my request to the pricing department and get back to me by 12pm on the same day. I waited for the call and did not get it. I called Discovery again today and Thapelo was nowhere to be found. I explained my story to 3 different people and they all said they will send an email to Thapelo to call me back and I am still waiting.
56 replies
69 months ago
Mccarthy Gezina ultimate "rat-race"
HAD THE WORST SERVICE AT THIS DEALERSHIP!! I was looking to sell my car and went online to list it with various car buying places (10/08/2020), one of the places I listed with was Mccarthy Group. A lady from the call center made contact with me almost immediately and arranged that i take my car to Mccarthy Gezina branch to have my car evalutated. A gentleman by the name Kalvin Mathekga (from the dealership) contacted there after to make an appointment for the following day. Tuesday (11/08) - I went in to the branch as arranged, my car was evaluated by Ian van Niekerk and an amount was agreed upon. Kalvin then took me to his office were he asked for my ID number to access my MFC account to print the settlement amount. He advised that the payment will reflect on Fri (14/08). Great deal right, I was so happy with the service and was considering buying my next car there, little did I know the drama that was to follow. I patiently waited for the money to reflect... on Friday (14/08) I called Kalvin to check on the payment and he confirmed that I will receive payment by Saturday morning. I must be honest, this was a bit off putting but hey one more day won't hurt, right? Saturday (15/08) - Still no payment!! Now I was feeling like a nag but I had to find out where the payment was. Back at it, i called Kalvin and he promised that i will get the money by COB. I was now getting angry!! Monday (17/08) - STILL NO MONEY!!!! I called Kalvin again and he said that Ian was not in the office to authorise the payment.... WooooooW!! He then sent me Ian's number, contacted Ian and he apologies and mentioned that he was on the way to the office and will ensure that the payment is processed immediately. Just before 4pm I contacted Ian on his mobile to follow-up and guess what no response, I contacted Kalvin again and he said the money will be in by Tuesday (18/08) in the morning. Oooh my word!!! (the rat race continues). Today, Tuesday (18/08) after numerous calls to Kalvin from 10am I finally received POP for my MFC account settlement and i am still awaiting the rest of the money. I hope I dont EVER have to deal with such drama in a few months when I buy a car. I am still waiting for rest of the money to reflect in my personal account.
0 replies
108 months ago
Sale item Out of Stock
<p>I went to Pick 'n Pay Sandridge in Midrand on Saturday (3 June 2017) to buy two of their great fruit and vegetable specials. The special was on until the 04 June 2017, on my arrival the items i had come to purchase were out of stock i then asked the store manager Buda) for a rain check. He wrote my name and number and all the items i had come to buy in a diary and gave me a copy of the writting. he then said the order for the stock has been placed and they are expecting delivery on Tuesday, i went back to the store and Buda told me that the stock has not arrived yet but that they should get the delivery by Thursday . I was very understanding and coorporative. Buda called me now (09 /06 /2017 @ 13:17) to tell me that the delivery is STILL NOT RECIEVED.... now i am really not happy. how is it possible that a delivery takes a week to arrive at a store.</p> <p> </p> <p>I AM NOT HAPPY AT ALL.</p>
56 replies
113 months ago
Discovery insure claim - Nompumelelo Bandezi
<p>I had an accident on the 24 Dec 2016, with the great convenience of the Discovery app I was able to submit my claim immediately. Mpumi from Discovery was so helpful, I was honestly not expecting such a prompt responce as it was over the festive season. But Mpumi was just great, my car was booked for an assesment six days later and I am glad that the repairs are all approved and I will ne back in the road in no time. </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
9 (90%)