Rude trolley porter and unhelpful manager

My family and I was going shopping at Game gateway today at 30/12/2023 at 12:30. When we were coming down the escalator I saw game trolley outside game store so I went to fetch 1 to put my 2 year old daughter in it cause she was tired.

A trolley porter rushed towards me telling me that I can not use the trolley. So I asked him if I cannot put my daughter in it and go shopping in game he says no.

I went to speak to the manager and he told me after a very long debate that he can not do anything and I must speak to the trolley porters supervisor. He also told me that he can not help me cause he got other customers to see to. I told him I am a customer which both you and the porter don't seem interested in .

The manager Patric Abrahams also insisted that i can not put my child in the trolley and do my shopping so I asked him why is there a child seat in the trolley and I can also put my child in the trolley.

He still said no its not safe and it's store policy. He then was taking outside the store to look for the trolley supervisor which we could not find by then my family was waiting for me and had to leave.

I am really disappointed on how management treats their customers. My wife and I buy from Games often but now decided that we will not buy at Games and we did our shopping at another store.