NR
Naresh R
Active since May 2018
8
Reviews
0
Industries
Reviews
8 reviews29 months ago
Rude trolley porter and unhelpful manager
My family and I was going shopping at Game gateway today at 30/12/2023 at 12:30. When we were coming down the escalator I saw game trolley outside game store so I went to fetch 1 to put my 2 year old daughter in it cause she was tired. A trolley porter rushed towards me telling me that I can not use the trolley. So I asked him if I cannot put my daughter in it and go shopping in game he says no. I went to speak to the manager and he told me after a very long debate that he can not do anything and I must speak to the trolley porters supervisor. He also told me that he can not help me cause he got other customers to see to. I told him I am a customer which both you and the porter don't seem interested in . The manager Patric Abrahams also insisted that i can not put my child in the trolley and do my shopping so I asked him why is there a child seat in the trolley and I can also put my child in the trolley. He still said no its not safe and it's store policy. He then was taking outside the store to look for the trolley supervisor which we could not find by then my family was waiting for me and had to leave. I am really disappointed on how management treats their customers. My wife and I buy from Games often but now decided that we will not buy at Games and we did our shopping at another store.
0 replies
36 months ago
Pathetic customer service
We recently went to McDonald's in Cornubia in Durban , my family and I were starving and decided that McDonald's is a quick and easy meal to get. We went in and paid with card for our meal , the cashier made us wait more than 7mins for the payment to process the time was 9.17 am and then the cashier started to walk outside waving the machine around in the air 😅... we finally received a message on our phone at 9.42am that the money for the meal was taken out of our account. At 9.46am the cashier tells us that payment was unsuccessful although the money came out of our account saying it will reverse in 24hrs ... we call the manager to query , he then called another manager. He told us if it does not reverse we must get a bank statement and come back... the other cashier went to the back and remove her name tag when we asked for her name. We stood there quering how come it was unsuccessful but money was out of our account and why must we go through the inconvenience of everything. We were very disappointed with McDonald's and there staff. We left McDonald's and got our meal at another take out.
0 replies
82 months ago
Kfc burger uncooked with blood still in it
Kfc.. Phoenix plaza... I bought a zinger box meal and another 4 zinger wings today at 11am 20/07/19...The burger was not cooked properly and it blood still in it as for the zinger wings they were tasteless I called kfc and spoke to the manager and he asked me to come into the store. I told him I could only come in at 3 pm cause I was not in Phoenix at that time. When I did reach the store with the uneaten meal at 3 the manager was not there. I in turn spoke to another manager explaining what's wrong with my meal which I brought back. He saw that the burger was not cook properly and wanted to replace my meal but I insisted I wanted a refund because the food was tasteless uncooked and horrible... He was reluctant to refund me but I insisted... He then only wanted to refund me for the box meal and not for the other 4 zinger wings which my son ate cause he was hungry n we were on the road going somewhere.. I practically had to stand there and argue with the manager I front of other customers which was so embarrassing... When I started taking pictures and told him I'm going to put it on social media Then only he reluctantly refund my money... Kfc guarantee lol what a load of ****....
0 replies
85 months ago
Simba's ridiculous voucher offer
My family always buy lays Simba chips, thats the only chips we like , i recently bought 2 packet of Thai sweet chilli lays simba chips 125g (the big pkt) from a pick and pay store , when we decided to open the chips to eat , it was taste less and bland. This was our second bad experience with this chips and the first one we just threw away but this time i decided to keep the packet of chips and call the customer care line. The person who took my call listened to my complain and told me that i will be contacted via mail within 14 working days. So i patiently waited to see what the out come was. As promised i was contacted via mail with a voucher. The voucher was for R40 ... i looked at it and bust out laughing because the price of lays 125g is around R20 and my call my time my effort and my familys dissapointment in the Simba Lays product and they gave me a R40 voucher which took 14 working days to come. I dont mean to be ungrateful but that is ridiculious. My family and i are very dissapointed in Simba which was the only brand we used to buy.
0 replies
89 months ago
Safarinow _ Pathetic customer service
We booked a trip in July 2018 with safarinow (63 San Miguel) for January 2019... Pls read and share.... 63 San Miguel chalet.... Worst chalet ever... Owner is Judal Chetty who rips people of for their money .... We booked this chalet 63 San Miguel in July hoping we will go on a holiday just before we go back to work.... The pics looked gud but little did we know what a dump it was. When we got there the blinds was falling down... They left a tiny piece of steel wool for cleaning n washing dishes... The rooms were not cleaned properly... The place had an old musky smell to it... But since we already paid we decided to make the most of our stay in this DUMP... Just after 10pm to make matters worse we heard gushing sound of water when we went to see what was going on we realised a hot water pipe had bust and was flooding the rooms.... After calling and informing Judal Chetty and asked for a refund she came over around 2am and we insisted on a refund... She didn't give us our full refund and lied to us and charged us for a night stay at that dump like a thief... We had to leave that dump at 6am n drive back to Durban.... SO PLS GUYS DO NOT BOOK THIS CHALET FOR A VACATION.... IT'S A DUMP AND THE OWNER JUDAL CHETTY IS A RIP OFF.... POST AND SHARE SO OTHERS DON'T WASTE THEIR MONEY.... As for Safari now they don't have no customer service what so ever which is pathetic... They didn't consider us and the losses we incurred or that the chalet was unsafe..... We didn't even get a call from Safarinow to apologize for the horrific stay... They took judal Chetty side of the story and made us pay for staying the night in a flooded chalet because we had no where to go at 2am in the morning... We even have videos to prove what had happened.... Pls guys don't waste your time with safarinow or 63 San Miguel.... If anyone wants the videos on the on this dump Pls message me or check on social media which I will be posting them on a regular basis....
210 replies
92 months ago
MAKRO - WORST CUSTOMER SERVICE
As per my previous complaints about MAKRO and my RYOBI product i purchaced which now AGAIN stopped working .. ryobi doesnt want to hounor their guarantee and want me to pay for repairs AGAIN ... It is not possible for me to to be using the wrong fuel mixture twice now after following the manual from the first time and also after giving them the benifit of the doubt the first time and paying for the repairs. Makro from whom i purchased the brushcutter from suppose to make sure that the customers are not be ripped off but they just dont seem to care. How does a new product breaks twice in less than 6 months for the same fault and sits at makro / ryobi for 2 months out of the 6 month period and they tell me the product is not defective . I payed R2999 for the machine now i seem to paying more in repairs that the cost of a new brushcutter. I was spoke to Wendy the manager who was no help at all and i asked to speak to her boss Sifiso who can not be contacted after my numerous calls , i even left a message with my contact details but he did not responed. Clearly MAKRO DOES NOT VALUE THEIR CUSTOMERS . What happen to the policy that "the customer is always right" and making sure the customer is satisfied and happy with his purchase. . . I guess MAKRO is to big a company to worry about their customers. I WILL NOT BUY FROM MAKRO EVER AGAIN ... WORST SERVICE I EVER GOT ...
210 replies
96 months ago
poor quality machinery
I recently purchased a ryobi 52cc brush cutter at makro and within a month of usage the machine stopped and refused to start. I sent the machine in to makro for assessment ,who in turn sent it to Ryobi. I got a call 2 weeks later from an assitant at Makro telling me that Ryobi wants to charge me over R1000 to fix my brush cutter, stating i used the wrong fuel mixture, and burnt out the gasket , spark plug , pistons ect.... after trying to explain to the the makro assistant that I followed the Ryobi manual for the fuel mixture and the machine did not burn out or smoke( I have experience with using these machines and that is how I am able to establish the faults) it just cut off which probably was the air filter that was clogged and I didnt want to open the machine and check because of the guarantee . . . RYOBI JUST WANTS TO MAKE MONEY OF THE CUSTOMERS AND DOES NOT WANT TO HONOUR THEIR GUARANTEE . . . I called makro about 6 times trying to get some sort of understanding as to why I must pay for something that Is still under Guarantee!!!! furthermore I followed all usage instructions that are indicated in the user manual.. so why should I be liable for this cost? All I got was transfered from place to place with nobody even having the decency to take my calls, and eventually when I did manage to get a hold of someone from the relevant department she was not able to provide me with any feedback regarding this issue .... I am very disappointed with the service from makro and the RYOBI product that I purchased . . .
0 replies
96 months ago
poor customer service
I recently purchased a ryobi 52cc brush cutter at makro and within a month of usage the machine stopped and refused to start. I sent the machine in to makro for assessment ,who in turn sent it to Ryobi. I got a call 2 weeks later from an assitant at Makro telling me that Ryobi wants to charge me over R1000 to fix my brush cutter, stating i used the wrong fuel mixture, and burnt out the gasket , spark plug , pistons ect.... after trying to explain to the the makro assistant that I followed the Ryobi manual for the fuel mixture and the machine did not burn out or smoke( I have experience with using these machines and that is how I am able to establish the faults) it just cut off which probably was the air filter that was clogged and I didnt want to open the machine and check because of the guarantee . . . RYOBI JUST WANTS TO MAKE MONEY OF THE CUSTOMERS AND DOES NOT WANT TO HONOUR THEIR GUARANTEE . . . I called makro about 6 times trying to get some sort of understanding as to why I must pay for something that Is still under Guarantee!!!! furthermore I followed all usage instructions that are indicated in the user manual.. so why should I be liable for this cost? All I got was transfered from place to place with nobody even having the decency to take my calls, and eventually when I did manage to get a hold of someone from the relevant department she was not able to provide me with any feedback regarding this issue .... I am very disappointed with the service from makro and the RYOBI product that I purchased . . .
263 replies
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