Disgusting Customer Service

Ordered an item and was promised delivery in 7 days. After 21 days i cancelled the order and had my money returned. 7 days after cancellation the item was delivered. It was left at our security gate. Contacted them via email to come collect the item as I did not want it anymore. 1 month later they have not contacted me back nor collected the item. No one has any decency to ever answer email not to answer phone calls.