DISAPPOINTED IN THE GIN BOX

I am disappointed with @The Gin Box. Made an order on the 27th January 2021 and have not received any form of communication from them up until today (10 February 2021). My order was #45886 and comprised Cape Fynbos Gin limited edition (R499), Victoria dry gin (R299), and Black Rose Satin Gin (R299). Is my money stolen? I can't even seem to get through to them using their email address info@theginbox.co.za.