SS
Samuel S
Active since Nov 2020
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
MTN is robbing me blind (double debit two months in a row just to cancel a contract)
I was double debited this month (on 28 February 2026). This happened again last month (January 2026) just because I initiated the contract cancellation for one of the numbers on my profile that I did not want an upgrade. Last month I was double debited R2340 after making a payment plan to pay 1/3 of my monthly installment of R2340 + (1/3* R2340) = R3120, and I was debited R2340 * 2 = R4680. The reason for the payment plan and the double debit was due to MTN's fault of cancelling my January 2026 debit order without my permission, which i was not aware of until i wanted to initiate the contract cancellation on one of my cellphone numbers on my profile. January 2026 was supposed to be my last month paying for the Samsung S23 Ultra device. The above mentioned issues have never happened before until my last payment month. After I had expressed my intentions to initiate the cancellation to all of the call centre representatives that called me (Linda being the last contact I spoke to), offering me upgrade options, of which I declined. I am starting to get really frustrated with your service as MTN and am not a happy client AT ALL. Kindly please fix this mess and stop debiting me from today onwards as my contract with you on the specified number is over and there was clear communication on stopping the upgrade process and converting the contract number to prepaid.
0 replies
3 months ago
MTN Fleurdal Mall branch - HORRIBLE branch
I wen to the MTN Fleurdal mall branch to cancel a contract on one of the numbers on my profile. This was on the 10th Jan 2026. The contract in question ends on 12th Feb 2026. The guy who helped me said to come back on the 12th Jan 2026 (30 days before the ending of the contract) or call 135. I tried calling 135 multiple times (3 times) and one of the calls lasted about 38 mins and did not get helped. I went back to the Fleurdal Mall branch, where I had opened the contract, on the 12th Jan 2026 and a lady told me that there is nothing they can do, in fact they do not cancel contracts at any branch. She added that even if I was to go to the headquarters and request a contract cancelation, they would not help me. I am saddened that the whole ordeal amounted to nothing when I had exactly 30 days to cancel and now have to pay another installment even after the contract end date.
0 replies
15 months ago
The Cold Calling Company (Pty) Ltd Is UNPROFESSIONAL! Don't bother applying for a job here!!!
My wife got an interview to work for this company. A WhatsApp group was created and all the potential candidates were added to the group. A meeting was set and a link to the interview was sent to her calender and all was well. About 15 mins before the interview, the company told her that the interview was canceled. She was kicked out of the WhatsApp group suddenly minutes just before the interview could be conducted. This is unprofessional. I don't know what circus this company is running but this needs to be known. If someone was a potential candidate for a position, clearly their resume/CV was reviewed prior to making the decision to invite them for an interview. Why were there candidates invited only to be cut off on the last minute. Arrangements were made to be available for the interview. This was an inconvenience to the people who were just thrown into the wind like they were. They are not professional whatsoever and make decisions on a whim. They have a cellphone number on their website (+27657257124) (https://coldcall-company.co.za/). Verify this information before applying for any employment with them. Be careful out there. Not sure if they are ****mers *****ing people's information or legit.
0 replies
24 months ago
DSV DISAPPOINTING SERVICE
I am honestly in awe of the horrible service DSV has been giving me. I ordered an upgrade device from MTN and they sent the device via DSV on 15 April 2024. I followed up with DSV on the 17 April 2024 to find out where my parcel was and they told me that it was at JHB. Fine, they said they tried to call me earlier on the same day to schedule a delivery and they could not get me. On Friday, I filled a contact form on DSV's website and they called right away but that was to schedule a delivery for the 22 April 2024. I agreed. At first their tracking reference was YMD5EA26CA4C9 then I got an SMS on the 18th April 2024 saying I can track my delivery with reference YMD5EA26DDE74. Today, 22 April 2024 at 16h55 pm I get an SMS saying "Dear Client, DSV apologies for missing your appointment, a new appointment will be scheduled for your delivery. Alternatively please contact us on 0116719774". I am really unhappy now.
0 replies
24 months ago
BAD SERVICE & LACK OF COMMUNICATION
Disappointed in MTN's service and break of communication. Not to mention how hard it has been to upgrade my contract with them (from getting responses regarding their system being down to their system being updated and not being up to date with who qualifies to get a contract or not), once I managed to finally upgrade my contract over the phone with an MTN agent, on 15th April 2024 at about 09h01 am, I got an email with the Subscriber Application Form attached and a message saying, and I quote, "You've successfully app**** for your contract! We'll be in touch with the delivery details soon. Thank you!". On the 16 April 2024 at about 20h57 pm I sent an email to follow up on the delivery details they promised to send me and did not. The below email was sent in reply: Y'ello Samuel, Thank you for emailing customer care. Please accept our apologies for the delayed response and any inconvenience incurred. Kindly note that as per our system your upgrade is set to be delivered on the 19th of April 2024. We trust that you find the above in order and we look forward to being of service to you. Warm Regards, Aliziwe Xaba I thought of a way to track the order and remembered that the MTN agent made mention of the delivery of my device being through DSV logistics. I sent an email to MTN to request a waybill number and an order number so that I can fill a contact form on DSV's website and get them to contact me. Sure enough, DSV called on the 17th April 2024 to arrange for the delivery. The DSV agent told me that the delivery is not possible this week (after MTN promised a delivery between 1 - 3 days) since they are "full" for Friday (19 April 2024) but can schedule a delivery on Monday (22 April 2024, a.k.a 7 days later. GREAT!). I Addition to the above mentioned, the DSV agent asked me where should the delivery take place, and I gave her my work address to the precise detail (which is next to their Bloemfontein Depot). She then said she can schedule my delivery in reference to the closest town to Bloemfontein, which happened to be Bothsabelo, and she said she would schedule the delivery between 16h00 - 18h00 pm. This has been an inconvenience and a half for me but just to attain my order, I felt defeated and agreed. Just saddened by the fact that MTN keeps sending me messages saying my delivery will be completed tonight (19 April 2024), whereas DSV has a delivery scheduled for Monday. There is clearly a break of communication between the two companies.
0 replies
29 months ago
THEY SELL 5 MONTHS OLD EXPIRED STOCK
Went to check out some black friday specials yesterday at the Preller (Bloemfontein branch) with my wife. We came across blueberry cheerios which were on special as buy 1get 1 free. There was no clear indication that the marked down stock was expired stock (in this case the best before date was June 2023). The fault is my own for assuming everything in the store was not expired and I did not check and just grabbed the goodies. Today (not even 24 hours later), I went back to take the products back to the store and at our arrival the cashier told us that the owner was not there and that we should return once the owner was present (at about 14h00). I asked for an exchange of fresher stock but she said they don't do returns then I asked even if their stock is expired, to which she rep**** yes. She added that the reason the stock was marked down was because it was expired in the first place and that we cannot get any fresh stock because all their cereal stock is expired. When we went back again, the store was closed. I am hurt that we never even got a warning from the cashier or the assistant that the reason their stock was marked down was because it was expired.
0 replies
38 months ago
Vericred Crooks!!!
Vericred started sending me SMSes the day I settledy PathCare account, claiming that I owe PathCare more money for my wife's blood that was tested. I asked for a PathCare reference number (G00.....) amd they provided me with a reference number that I have never seen before. The G00.... reference number I had settled the account for was completely different from the one they gave me ove a phone call. Guys, I beg of you, please stop harassing me for an account I know nothing about. If blood was tested then it was against my wife's consent and definitely without my consent.
0 replies
45 months ago
STELLAR SERVICE
@Edith McSoling Thank you for the stellar assistance. There was no hiccups with my request to cancel my membership (not that Affinity Health gave me bad service but rather for affordability reasons). I will most definitely be using you guys again in the future.
134 replies
52 months ago
IMPECCABLE SERVICE, FRESH STOP (CALTEX) BLOEMFONTEIN
Food is always fresh. Always get me a breakfast at the Bloemfontein outlet (Caltex on Zastron Street) and never get disappointed by the food freshness nor the service.
0 replies
52 months ago
Best coffee outlet in the whole South Africa
I LOVE their coffee. Always buy a fresh cup every morning with my fiance at the Bloemfontein branch (Caltex, Fresh stop one on Zastron). The service is pretty impeccable. Always get that kick I desire in my Americano (grade size). Great work, guys
0 replies
Review Distribution
5 Star
5 (25%)
4 Star
2 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (65%)