Money paid and still no goods paid for

So I am so shocked to see so many complaints from @theglamstoresa I ordered a bag from them on the 19th of May and was promised that I’d receive my parcel in 2 weeks. Nothing happened and no correspondence from them and 3 weeks passed and followed up with them and was told that they were overseas and I’d get my parcel by that weekend. That was the last I heard from them after numerous requests that they pay me my money back. I’ve been calling since, texting since and sending IG messages and still nothing. I’ve asked them to just pay me back cos I needed the bag for an event.

It’s such a disgrace because I was referred to them. I’m going to the police with this.