BK
Bongiwe K
Active since Sep 2017
12
Reviews
0
Industries
Reviews
12 reviews38 months ago
Platinum Repairs not competent in what they "do"!!!
I logged a cellphone screen repair with my insurance, Discovery early February. They approved my claim and referred me to Platinum Repairs in Woodmead for the repair. I told them that I will only give them my phone once the ordered new screen has arrive. Monday i dropped off my phone for repairs, Followed up on Wednesday and I was told it is very very delicate job and they need some time because they don't want any mistakes. Friday i followed up and i was told that they are still awaiting the ordered parts, which is a different story to what i was told on Wednesday. To my shock, on Monday when i left my phone, they said the parts have arrived. After much probing, i was told i'd get my phone yesterday - monday the 6th. Got nothing and i called them this morning... i was told that the technician is still busy with it and they will call be back, i insisted on holding the line. The lady came back with no valid response but saying i need to be patient. Later this morning, after phoning them again, i was told that the screen could not calibrate with the phone and Apple has to replace the device. They do not know when it will be ready, and that there's nothing that they can do. Phoned my insurance @discovery and they also could not assist me with anything after they referred me to their own repair center.. I am so disappointed with @Discovery's nonchalant behavior not to mention that of Platinum repairs.
0 replies
53 months ago
Unlawful debit orders
Exactly a month ago, 26th October i wrote a review on Cell C's fraudulently debiting my account after i had cancelled my contract with them. This morning i woke up to yet another debit of R2677. After my last month's complaint, I was given a ticket number CF194706. Since then i have been receiving automated emails with a name Thulile Mkhize (1102602628) stating that my case was escalated to finance for a refund, since the 26th of October, refund has not been done yet but they go ahead and debited my account yet again. It's a lot of money to keep debiting people.
53 replies
54 months ago
Empty promises
I wrote a review on the 12th of Oct about no internet connectivity on Vodacom's fibre network foe 2 days and the fact that since July i have not received my mobile back up router. i first logged a request with them on the 2nd of September for the back up router, the service request was closed and i still did not receive the router. on the 12th of Oct logged another service request and followed up again with Vodacom today and this service request was also closed and still no back up router. i had even requested that i go collect it at Vodaworld or something and they said it had to be delivered. spoke to another agent today and she doesn't know why the 2nd request was closed. The service i have been receiving from Vodacom is just disgusting. i just want to cancel this contract because it is not even 6 months od as yet.
106 replies
54 months ago
Unlawful debit orders after cancelling fiber contract
I canceled my contract with cell c in May 2021 and told them that I got a better deal with Vodacom. As per contract agreement with cell c where I needed to give them a month’s notice. My notice period was June and starting a new contract with Vodacom in July. New connection with Vodacom commenced on the 1 of July. However, cell c debited my account for R799 and I queried this with them and they said they would stop it. I reversed the transaction with my bank. August they debited again now R1598, I emailed them again with no response then I reversed the debit again. September they debited my account again for an amount of R2607. My bank said they couldn’t stop the debits because cell c keeps using different references and the amounts are different so we reversed it again. To my absolute shock, my account was debited again last nite for R2607. Cell c has not provided me with internet service since July as I was already with Vodacom so what they are doing is criminal. I have tried calling them and emailing them with no luck. I have even considered changing my bank account which is not fair because I’ve been using this bank account for more than 15 years. All I ask is that they stop debiting my account and to please refund the R2607 they debited last night. This is extremely frustrating because I didn’t budget for this as I am already paying for fibre with another internet provider.
53 replies
55 months ago
Fibre
Yesterday morning we woke up with no internet. we called Vodacom Fibre at around 10am enquiring on the lack of internet. we were told that there seem to be a disconnect with our main router and they have escalated this to the technicians and someone will call us back today. At around 12 still no call received, we call them back and the guy i spoke to said case SR211011-166392 has been assigned to someone and he will send them an email to prioritize. I just spoke to Lenuschcar now and it seems it has not been assigned to anyone. it is now end of business day 2 and we still have no internet and working form home, haven't been able to work for two days. i got this new contract with Vodacom in June and in Sepember followed up why have i not received the mobile back up router, and i got an email on the 9th of September that my request was closed but till today i have not received the back up router.
106 replies
65 months ago
Mr Shopper is a scam!!!!!
I ordered a washing machine for my mother on the 27th Nov, it was delivered at my mother's house on the 14th at 9pm at night which i found very dodge. on the 30th I ordered a dishwashing machine which is yet to be delivered. I have called their call centre number and after holding on for more than 10mins, the answering machine says that the person at extension is not available. Chatted to an Archie on the website last week and i got a call from them saying they did not have the ordered item in stock and they will be receiving stock over the weekend of the 19th of Dec and i will get my order either monday the 21st or Tuesday the 22nd. it is Monday the 28th today and i have not heard from the since. Craig on the online chat just says hi and not respond to anything since last week.
0 replies
65 months ago
Unlawful and unethical business practices
On the 30th Of October i traded in my car and collected my new car at BMW Centurion. we phoned my insurance Dial Direct to amend my policy to cover the new vehicle and the premium they quote me was R2663.28. After speaking to Wisdom on the phone the premium on his system was incorrect and confirmed to me that this will be rectified on Monday the 1st of November and promised me that they will NOT debit my account until the premium is corrected to the quoted amount of R2663.28. He said i should give him until Tuesday to sort it out. i never received a call from him and on the 12th of November i was debited R3137 plus R146 from Netstar. The tracker Netstar has always been through the insurance and never debited directly. After taking delivery of the car Wisdom said that they will arrange for the removal of the tracking device from the traded in car and be fitted in my new car. This was not done but received an email from netstar saying i owe them R936 for early cancellation of the tracker device. After speaking to at least 4 people on different days trying to explain that i am not cancelling, i was told that they will arrange for the removal and fitment into the new car. this has not been done and this morning i was debited R296 from Nestar which i never agreed upon as my premium includes the tracker. After following up with Dial Direct speaking to many people, I asked that i speak to Wisdom. He was not available at the time and the consultant said she made a note on the system and sent him an email to call me back, he never did. Last week again i phone and i was put through to him and he said that he was on leave and he forgot about me however he had escalated the matter to his supervisor. He said the supervisor would call me back as they were supposed to refund me the difference between the amount debited and the amount they quoted me. He never called me and today i was debited R2965 which i never agreed upon either.
56 replies
77 months ago
Unauthorized debits and unethical business conduct
In November 2019 I initiated a membership contract with virgin active waterfall with Tshenolo for my 2 boys. This was supposed to be on Discovery Vitality same as my membership. I did not have my boy's vitality entity numbers at the time and told Tshenolo in no uncertain terms to hold on with the processing of the contract until i have the entity numbers. I sent her the entity numbers on the 11/11/2019 for the membership to be activated on the 1st of December. i had not signed the vitality contract with Tshenolo because i hadn't gone to the gym. Around the 4th of December i was debited R410 for the kids membership, mind you i havent signed the vitality contract. I texted Tshenolo about this matter and she read my message and never responded to my text. i made contact with the club and spoke to Zanele who is the sales manager and said she will get the club v manager to contact me which never happened. i went to inquire at the gym just after Christmas and i was attended to by Violet Malete who assured me that this will be sorted out and that the January debit orders have been submitted and therefore cannot stop the run. she told me that she will log a case with head office to process a refund for the January d/o. I asked her whether i could cancel this membership and i was told it can be done but i will have to pay cancellation fees which i dont understand why because i had not signed the contract in the first place. on the day, Violet said i should sign the vitality contract that will replace the December contract which i did because she was very apologetic. Now virgin active have the following amounts from my account: R410.00 R248.75 R215.88 the membership for my boys should be R205. i have exhausted all my avenues to try and resolve this with the club. all i ask is that virgin active refund me ASAP and cancel the boys membership. If i could cancel my membership i would also.
0 replies
78 months ago
Disappointing service from Discovery Vitality
I've had vitality for years now through my life cover and my 2 boys have always been beneficiaries. two years ago i joined the discovery medical aid and again the boys were on my medical aid and had vitality. 4 months ago i moved jobs and had to join a new medical scheme and then my boys benefit was cancelled because we no longer had the medical aid. inquired with my broker and the call center, i was told that i need to get them on my profile again as now my vitality had moved from a medical aid back to my life cover. i did this in august 2019 and submitted the necessary birth certificates etc. i was told that the benefit will be effective 1st September 2019. in September without double checking that this benefit was activated, we went to the movies and boom! they did not have this benefit. Called their call centre and i was told it was not active and the digital card updated with the new card numbers. October tried it, and it was still not working. to cut the story short, today the 8th Nov, the boys still do not have this benefit after speaking to at least 5 people in the last 3 weeks. finally escalated the matter to my financial advisor on Monday, and i was told it would take 5 working days to sort out. today being the 5th working day. i phone them and it still cannot be done, their turn around time will be an additional 2 working days. this means that we still do not have the benefit that i am paying for after two months and noone seems to know how to help.
0 replies
83 months ago
Money paid and still no goods paid for
So I am so shocked to see so many complaints from @theglamstoresa I ordered a bag from them on the 19th of May and was promised that I’d receive my parcel in 2 weeks. Nothing happened and no correspondence from them and 3 weeks passed and followed up with them and was told that they were overseas and I’d get my parcel by that weekend. That was the last I heard from them after numerous requests that they pay me my money back. I’ve been calling since, texting since and sending IG messages and still nothing. I’ve asked them to just pay me back cos I needed the bag for an event. It’s such a disgrace because I was referred to them. I’m going to the police with this.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)