The Glass Group
2.5|24 reviews
FR
Faith R
1 reviews | Active since Member
04 Jul 2025, 10:18
Dishonest
I recently had a disappointing experience with Glass Group. There was a clear discrepancy between the invoice I received and the document that was sent to my insurance. The version sent to them did not reflect the full details shown on mine, which raises serious concerns about transparency and honesty in how they conduct their business.
Despite this, I went ahead and paid the excess, but the lack of alignment in documentation and communication has left me with a negative impression. Situations like this undermine trust, and unfortunately, I cannot recommend Glass Group based on my experience.
I hope they take this feedback seriously and improve their transparency going forward
Helpful (0)
Replies (53)0
Replies (53)The Glass Group's replyOfficial
27 Oct 2025, 14:40Dear Faith,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this matter to our attention. We understand how important transparency and clear communication are, and we regret that this was not your experience with us.
We have however reviewed the details of your excess that was provided to you which aligns with that of your policy and insurance. However, if you have any further queries or concerns please email Serisha@theglassgroup.co.za and I will be happy to assist you.
Your feedback helps us identify areas for improvement, and we are committed to ensuring greater consistency and clarity across our documentation and communication going forward.
Warm regards,
The Glass Group Team
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this matter to our attention. We understand how important transparency and clear communication are, and we regret that this was not your experience with us.
We have however reviewed the details of your excess that was provided to you which aligns with that of your policy and insurance. However, if you have any further queries or concerns please email Serisha@theglassgroup.co.za and I will be happy to assist you.
Your feedback helps us identify areas for improvement, and we are committed to ensuring greater consistency and clarity across our documentation and communication going forward.
Warm regards,
The Glass Group Team
Best regards,
The Glass Group's reply27 Oct 2025, 14:40
Official
Dear Faith,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this matter to our attention. We understand how important transparency and clear communication are, and we regret that this was not your experience with us.
We have however reviewed the details of your excess that was provided to you which aligns with that of your policy and insurance. However, if you have any further queries or concerns please email Serisha@theglassgroup.co.za and I will be happy to assist you.
Your feedback helps us identify areas for improvement, and we are committed to ensuring greater consistency and clarity across our documentation and communication going forward.
Warm regards,
The Glass Group Team
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this matter to our attention. We understand how important transparency and clear communication are, and we regret that this was not your experience with us.
We have however reviewed the details of your excess that was provided to you which aligns with that of your policy and insurance. However, if you have any further queries or concerns please email Serisha@theglassgroup.co.za and I will be happy to assist you.
Your feedback helps us identify areas for improvement, and we are committed to ensuring greater consistency and clarity across our documentation and communication going forward.
Warm regards,
The Glass Group Team
Best regards,