TG
The Glass Group
Claimed Business
TG
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
921h 57mReply Time
0 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1382 hours 20 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
921h 57m
NPS Score
0
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 1382 hours 20 min
Review Distribution
1.6|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(20%)
2(20%)
1(60%)
5(0%)
4(0%)
3(20%)
2(20%)
1(60%)
Frequently Asked Questions About The Glass Group
The Glass Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 1382 hours 20 min. Hellopeter has tracked The Glass Group across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Simon M
1 reviews | Active since Jan 2020
19 Dec 2025, 12:43
1 Star – Extremely Poor Service
This has been one of the worst service experiences I have ever had. Glass Group has completely failed to fix my car glass since Wednesday, and every single day, there is a new excuse. They keep arriving with the wrong glass that does not fit my car, despite having all the correct details from the start. This shows a shocking lack of competence, preparation, and attention to detail. My time has been wasted repeatedly, and I have had to rearrange my schedule multiple times for absolutely nothing. There is no accountability, no urgency, and no proper communication. Instead of resolving the issue, they keep repeating the same mistake over and over again. This is unacceptable and unprofessional. If you value your time, your vehicle, and basic customer service, do not use Glass Group. I would not recommend this company to anyone.
Helpful (0)
|Replies (0)SM
Simon M
1 reviews | Active since Jan 2020
19 Dec 2025, 12:43
1 Star – Extremely Poor Service
This has been one of the worst service experiences I have ever had. Glass Group has completely failed to fix my car glass since Wednesday, and every single day, there is a new excuse. They keep arriving with the wrong glass that does not fit my car, despite having all the correct details from the start. This shows a shocking lack of competence, preparation, and attention to detail. My time has been wasted repeatedly, and I have had to rearrange my schedule multiple times for absolutely nothing. There is no accountability, no urgency, and no proper communication. Instead of resolving the issue, they keep repeating the same mistake over and over again. This is unacceptable and unprofessional. If you value your time, your vehicle, and basic customer service, do not use Glass Group. I would not recommend this company to anyone.
0
Replies (0)LN
LindoKuhle N
1 reviews | Active since Jan 2020
18 Dec 2025, 16:47
Consistently Unreliable and Unacceptable Service
Hands down one of the most *********** and frustrating companies I’ve ever dealt with. If my insurance wasn’t forcing this company on me, I would have walked away a long time ago. They have missed two scheduled appointments without notice and clearly have no respect for other people’s time. Their communication is beyond terrible; it’s non-existent. They confirm appointments and then simply don’t show up, with no apology or accountability. This is pure unprofessionalism and unacceptable service. They deserve zero stars, not even one.
Helpful (0)
|Replies (0)LN
LindoKuhle N
1 reviews | Active since Jan 2020
18 Dec 2025, 16:47
Consistently Unreliable and Unacceptable Service
Hands down one of the most *********** and frustrating companies I’ve ever dealt with. If my insurance wasn’t forcing this company on me, I would have walked away a long time ago. They have missed two scheduled appointments without notice and clearly have no respect for other people’s time. Their communication is beyond terrible; it’s non-existent. They confirm appointments and then simply don’t show up, with no apology or accountability. This is pure unprofessionalism and unacceptable service. They deserve zero stars, not even one.
0
Replies (0)QB
Quinton B
1 reviews | Active since Jan 2020
30 Oct 2025, 11:55
Unreliable
Service was good, but 60 days after my windscreen was replaced, my rear-view mirror fell off while I was driving. I suspect that it was not properly installed onto the new windscreen. After informing them of this, I was ignored.
Helpful (0)
|Replies (0)QB
Quinton B
1 reviews | Active since Jan 2020
30 Oct 2025, 11:55
Unreliable
Service was good, but 60 days after my windscreen was replaced, my rear-view mirror fell off while I was driving. I suspect that it was not properly installed onto the new windscreen. After informing them of this, I was ignored.
0
Replies (0)M
Mikha
1 reviews | Active since Jan 2020
27 Oct 2025, 13:23
Very disappointed with the unprofessional service from Glass Group
Very disappointed with the unprofessional service from Glass Group. My appointment was confirmed on Friday, 24/10, for 10:30 a.m. on Monday, 27/10. By 11:00, I had received no feedback or update. After following up with both the company and my insurance, someone finally called after 13:00 to say the technician was on the way. When Lucky, the technician, arrived, he was incredibly polite, professional, and apologetic. He explained that he had been given an incomplete worksheet late in the day and that his jobs were scheduled all across Gauteng with no consideration for travel time or traffic. This is unfair to him, as he arrives late to frustrated clients due to poor planning, not negligence. Lucky was excellent, but Glass Group’s scheduling team seriously needs improvement to avoid unnecessary frustration for both clients and technicians.
Helpful (0)
|Replies (0)M
Mikha
1 reviews | Active since Jan 2020
27 Oct 2025, 13:23
Very disappointed with the unprofessional service from Glass Group
Very disappointed with the unprofessional service from Glass Group. My appointment was confirmed on Friday, 24/10, for 10:30 a.m. on Monday, 27/10. By 11:00, I had received no feedback or update. After following up with both the company and my insurance, someone finally called after 13:00 to say the technician was on the way. When Lucky, the technician, arrived, he was incredibly polite, professional, and apologetic. He explained that he had been given an incomplete worksheet late in the day and that his jobs were scheduled all across Gauteng with no consideration for travel time or traffic. This is unfair to him, as he arrives late to frustrated clients due to poor planning, not negligence. Lucky was excellent, but Glass Group’s scheduling team seriously needs improvement to avoid unnecessary frustration for both clients and technicians.
0
Replies (0)FR
Faith R
1 reviews | Active since Jan 2020
4 Jul 2025, 10:18
Dishonest
I recently had a disappointing experience with Glass Group. There was a clear discrepancy between the invoice I received and the document that was sent to my insurance. The version sent to them did not reflect the full details shown on mine, which raises serious concerns about transparency and honesty in how they conduct their business. Despite this, I went ahead and paid the excess, but the lack of alignment in documentation and communication has left me with a negative impression. Situations like this undermine trust, and unfortunately, I cannot recommend Glass Group based on my experience. I hope they take this feedback seriously and improve their transparency going forward
Helpful (0)
|Replies (0)FR
Faith R
1 reviews | Active since Jan 2020
4 Jul 2025, 10:18
Dishonest
I recently had a disappointing experience with Glass Group. There was a clear discrepancy between the invoice I received and the document that was sent to my insurance. The version sent to them did not reflect the full details shown on mine, which raises serious concerns about transparency and honesty in how they conduct their business. Despite this, I went ahead and paid the excess, but the lack of alignment in documentation and communication has left me with a negative impression. Situations like this undermine trust, and unfortunately, I cannot recommend Glass Group based on my experience. I hope they take this feedback seriously and improve their transparency going forward
0
Replies (0)JvdM
Jaco van der Merwe
1 reviews | Active since Jan 2020
11 Mar 2025, 12:24
Worst service provider The Glass Group
Absolutely the worst service. Had 2 confirmed appointments to fix chip on my windscreen. No shows on both times. No call, nothing, just did not show up.
Helpful (0)
|Replies (0)JvdM
Jaco van der Merwe
1 reviews | Active since Jan 2020
11 Mar 2025, 12:24
Worst service provider The Glass Group
Absolutely the worst service. Had 2 confirmed appointments to fix chip on my windscreen. No shows on both times. No call, nothing, just did not show up.
0
Replies (0)C
Chris
1 reviews | Active since Jan 2020
27 Feb 2025, 13:35
On the morning of th...
On the morning of the appointment to fit a new windscreen, I was requested to move the time earlier by 2 hours, with 40 minutes notice time on that.... A more convenient time was agreed, 1 hour earlier than the original appointment....and then the Glass Group guys arrive 20 minutes late for that as well....with an attitude! Was asked to tap and pay on completion, but still waiting for the promised invoice
Helpful (0)
|Replies (0)C
Chris
1 reviews | Active since Jan 2020
27 Feb 2025, 13:35
On the morning of th...
On the morning of the appointment to fit a new windscreen, I was requested to move the time earlier by 2 hours, with 40 minutes notice time on that.... A more convenient time was agreed, 1 hour earlier than the original appointment....and then the Glass Group guys arrive 20 minutes late for that as well....with an attitude! Was asked to tap and pay on completion, but still waiting for the promised invoice
0
Replies (0)