VERY POOR SERVICE!!!

I bought a vehicle under the condition that it had only scratches and dents to address. The delearship was supposed to address everything before delivery and make sure that the car is up to par. They postponed the delivery by 1-2 weeks so such things can be fixed however it was poorly done.

Already on the day of delivery somethings were not met but because I trusted that Toyota is a reputable brand, they’ll do right by me.

Things like the full service history was not supp**** as promised and still outstanding till date.

Vehicle was not did not got to valet as agreed and was still dirty even after an attempted wash on date of delivery.

Seat covers were scattered across the back unwashed as agreed even when I was told they are being washed.

Broken glasses were left inside the loading bin and cabin and the rear glass hastily fitted without making proper connections. Lack of oversight.

Radio was not working on date of delivery.

Permit of the car was invalid. Stopped twice my traffic officers.

Bin was not properly secured and fitted. I was told later after constant hassles to get my car back that the bin in skew. I had to be the one to pick up even the most noticeable issues. This is basic negligence and lack of oversight.

Kilometres of the car was misrepresented on the adverti*****t and on paper (OTP).

In essence, Toyota failed to meet the standards delivery conditions. The basic consideration of even removing the tape after fitting the glass is such a disappointment. Instead they decide to conceal it with the canopy.

The manager Ricardo told me that this is what I paid for which is an insult. Being told that I was supposed to receive the car the way it was and the subsequent issues I picked up was right because of the price I paid is so disappointing. Toyota had the right to refuse my offer, it was as simple as that.

The fact that I was even able to recommend the Delearship to my mother is just a huge disappointment. To top it all off , an arrogant manager Ricardo who lacks the ability to address customers and take accountability.

Then there’s the problematic courtesy. That I’m told I should be “greatful for” for lack of better words. Had to jumpstart it daily or use public transportation.