Terrible service!

As part of a group, my food arrived almost last though I ordered firs - and no it wasn't anything different from the rest of the group - like more than 10 minutes after people had started eating! It also came incomplete with some of the condiments for the same meal not on my meal, and needless to say, the team possibly thought it also didn't matter that I got the right cutlery (for fish) like everyone else.

Dessert, same story - served almost last - and not, it wasn't about where I was sitting as people on both sides were served before me. The ice cream had melted, and there were strands of HAIR on the plate! Again, instead of being served with a proper dessert s**** I was offered a dirty teas**** - which I swapped with another one from a spare meal! Asked for the manager and they NEVER came, until I was walking out and told one of the people who was arranging the seating that I had asked for the manager but I am happy to leave.