TG
The Grillhouse Melrose Arch
Unclaimed Business
TG
The Grillhouse Melrose Arch
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Thamsanqa M
1 reviews | Active since Jan 2020
11 Apr 2025, 11:29
Served with rotten steak.
Served me rotten steak!!! Ordered rib eye, and got served with a fillet, rotten!!!
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Thamsanqa M
1 reviews | Active since Jan 2020
11 Apr 2025, 11:29
Served with rotten steak.
Served me rotten steak!!! Ordered rib eye, and got served with a fillet, rotten!!!
0
Replies (0)VM
Velen M
1 reviews | Active since Jan 2020
18 Feb 2025, 16:06
Best Resturant in Melrose atch
I absolutely love my family experience at the grill house Melrose atch. From the time we walk in the resturant till our foiod arrived pure serenity and luxury .the staff was phenomenon And they have the best burgers and steaks in SA the food was so delicious. I love the selection of fine wines and ****tails. I highly recommended this resturant to families Please go and try out this delicious burgers and lamp platter wow wow just spectacular you will love every moment being in pure luxury ....
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Velen M
1 reviews | Active since Jan 2020
18 Feb 2025, 16:06
Best Resturant in Melrose atch
I absolutely love my family experience at the grill house Melrose atch. From the time we walk in the resturant till our foiod arrived pure serenity and luxury .the staff was phenomenon And they have the best burgers and steaks in SA the food was so delicious. I love the selection of fine wines and ****tails. I highly recommended this resturant to families Please go and try out this delicious burgers and lamp platter wow wow just spectacular you will love every moment being in pure luxury ....
0
Replies (0)AN
Aviwe N
1 reviews | Active since Jan 2020
22 Dec 2024, 11:29
Horrible service
Horrible service we received with my husband from Grillhouse Melrose Arch on my birthday. We were served by Clement, he left us for over 30 minutes without checking if we were okay or ready to order our meal after the first drink.......we suddenly had to call him for assistance then after receiving our meal he left us just like that & didn't even bother to come back refill my glass or check if we still fine. He left our food unattended for quite long without checking if we need a takeaway & also left our dirty wipes after taking our dirty plates until we asked for the bill.........not even mentioning the part of asking him 4 times to switch on the heater since we were outside & it was cold & raining, the indoor tables were fully booked & the waiters decided to switch it off because they were feel hot....it took them an hour to switch it back on. The tabasco sauce was even close to empty & the ****tail didn't even have a garnish, he even failed to even give us sweets with the bill while others got them. We went to Grillhouse Sandton last year it was never like this.......
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Aviwe N
1 reviews | Active since Jan 2020
22 Dec 2024, 11:29
Horrible service
Horrible service we received with my husband from Grillhouse Melrose Arch on my birthday. We were served by Clement, he left us for over 30 minutes without checking if we were okay or ready to order our meal after the first drink.......we suddenly had to call him for assistance then after receiving our meal he left us just like that & didn't even bother to come back refill my glass or check if we still fine. He left our food unattended for quite long without checking if we need a takeaway & also left our dirty wipes after taking our dirty plates until we asked for the bill.........not even mentioning the part of asking him 4 times to switch on the heater since we were outside & it was cold & raining, the indoor tables were fully booked & the waiters decided to switch it off because they were feel hot....it took them an hour to switch it back on. The tabasco sauce was even close to empty & the ****tail didn't even have a garnish, he even failed to even give us sweets with the bill while others got them. We went to Grillhouse Sandton last year it was never like this.......
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Replies (0)NM
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Tholakele H
1 reviews | Active since Jan 2020
26 Nov 2022, 10:33
Excellent place to eat in and relax
Had a meal here and wow what a great service. From how you are served, the clean environment, it's staff. I love it here I would recommend anyone to go
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Tholakele H
1 reviews | Active since Jan 2020
26 Nov 2022, 10:33
Excellent place to eat in and relax
Had a meal here and wow what a great service. From how you are served, the clean environment, it's staff. I love it here I would recommend anyone to go
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JABULANI T
1 reviews | Active since Jan 2020
6 Nov 2022, 08:35
DENIED ACCESS AT THE GRILLHOUSE IN MELROSE ARCH
I and my wife went to grillhouse in Melrose Arch yesterday at around past 16:00. The white woman and white man by the entrance door denied us access claiming the tables are full when we could see that there's plenty of tables that were empty. When we suggested to seat outside that woman said it's windy blah blah....until we decided to leave because we had realised we are not "welcome here"
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JABULANI T
1 reviews | Active since Jan 2020
6 Nov 2022, 08:35
DENIED ACCESS AT THE GRILLHOUSE IN MELROSE ARCH
I and my wife went to grillhouse in Melrose Arch yesterday at around past 16:00. The white woman and white man by the entrance door denied us access claiming the tables are full when we could see that there's plenty of tables that were empty. When we suggested to seat outside that woman said it's windy blah blah....until we decided to leave because we had realised we are not "welcome here"
0
Replies (0)RM
Romaine M
1 reviews | Active since Jan 2020
17 Nov 2020, 08:05
Bitter sweet but worth going back
We booked for a birthday last week, when we made the reservation we had asked about the writing of a happy birthday on the plate to which we were told it is not a problem. Our service was on point however it slowly dwindled as the place got busy which is understandable. The steaks were absolutely amazing and cooked to perfection, creamed spinach was not a hit very average as the "cream" was not very present. The mac and cheese as a side order was extremely good, definitely a must try! The pina colada was the best I've had. As our night was coming to a close we realized that the birthday "treat / plate" was not going to arrive and possibly forgotten, we enquired with our waiter and it seemed like he had no idea about the birthday to which he then brought out a piece of cake with a sparkle, no writing and saying there was no ice cream. So our night ended bitter sweet but I would go back purely for the steak and mac and cheese.
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Romaine M
1 reviews | Active since Jan 2020
17 Nov 2020, 08:05
Bitter sweet but worth going back
We booked for a birthday last week, when we made the reservation we had asked about the writing of a happy birthday on the plate to which we were told it is not a problem. Our service was on point however it slowly dwindled as the place got busy which is understandable. The steaks were absolutely amazing and cooked to perfection, creamed spinach was not a hit very average as the "cream" was not very present. The mac and cheese as a side order was extremely good, definitely a must try! The pina colada was the best I've had. As our night was coming to a close we realized that the birthday "treat / plate" was not going to arrive and possibly forgotten, we enquired with our waiter and it seemed like he had no idea about the birthday to which he then brought out a piece of cake with a sparkle, no writing and saying there was no ice cream. So our night ended bitter sweet but I would go back purely for the steak and mac and cheese.
0
Replies (0)PL
Puleng L
1 reviews | Active since Jan 2020
23 Oct 2019, 08:01
Terrible service!
As part of a group, my food arrived almost last though I ordered firs - and no it wasn't anything different from the rest of the group - like more than 10 minutes after people had started eating! It also came incomplete with some of the condiments for the same meal not on my meal, and needless to say, the team possibly thought it also didn't matter that I got the right cutlery (for fish) like everyone else. Dessert, same story - served almost last - and not, it wasn't about where I was sitting as people on both sides were served before me. The ice cream had melted, and there were strands of HAIR on the plate! Again, instead of being served with a proper dessert s**** I was offered a dirty teas**** - which I swapped with another one from a spare meal! Asked for the manager and they NEVER came, until I was walking out and told one of the people who was arranging the seating that I had asked for the manager but I am happy to leave.
Helpful (0)
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Puleng L
1 reviews | Active since Jan 2020
23 Oct 2019, 08:01
Terrible service!
As part of a group, my food arrived almost last though I ordered firs - and no it wasn't anything different from the rest of the group - like more than 10 minutes after people had started eating! It also came incomplete with some of the condiments for the same meal not on my meal, and needless to say, the team possibly thought it also didn't matter that I got the right cutlery (for fish) like everyone else. Dessert, same story - served almost last - and not, it wasn't about where I was sitting as people on both sides were served before me. The ice cream had melted, and there were strands of HAIR on the plate! Again, instead of being served with a proper dessert s**** I was offered a dirty teas**** - which I swapped with another one from a spare meal! Asked for the manager and they NEVER came, until I was walking out and told one of the people who was arranging the seating that I had asked for the manager but I am happy to leave.
0
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