Legal action will be taken

.Good day,

On April 4th, I visited the ice rink. Unfortunately, the rental skates I received were quite dull. Despite requesting replacements, I encountered difficulties with the service. Eventually, a lady, who was rather impolite, provided me with new skates. However, these also proved to be blunt. Upon returning and asking for blade sharpening, I was informed that rental skates are not sharpened. Despite the rude assistance, I was given another pair, which turned out to be both broken and blunt. Due to the discourteous behavior of the lady, I refrained from seeking further assistance and continued skating with inadequate equipment, ultimately resulting in a fall and head injury. Despite my distress, no one offered assistance. As a result, I have suffered a concussion and a minor skull injury. This situation is particularly concerning as I've observed numerous others experience similar accidents due to dull skates.

In contrast, I've had positive experiences at Forest Hill Mall, where the skates are sharp and the service is accommodating. Given the severity of my injury, which requires X-rays, I am seeking compensation for the lack of service and the harm caused. Despite my distress, no one came to my aid while I was in tears and experiencing nausea. I have decided not to return to the rink and am requesting a refund. I am prepared to escalate this matter further, including involving the media and seeking legal advice from Afriforum if necessary. It's important to note that while skating is at one's own risk, the refusal of assistance and absence of emergency services do not fall under this category. The employees' neglectful behavior, spending time on their phones instead of assisting patrons, is unacceptable. I await your prompt response, as I am determined to pursue appropriate action if compensation is not provided.