Holding your Driver Hostage

<p>Remember when you rent anything from Happiness Factory in Kya Sands to either pay COD or make sure you send POP promptly otherwise when you return their goods (in good order) you may find that your company driver is held hostage as they confiscate his personal documents (ID or driver's license) until you can prove payment.  Working for a Customer Experience company - I have nevere experienced such appalling customer experience in my life!!!!!!!</p>