Active since Feb 2017
4
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4 reviews28 months ago
Lack of Transparency
Beware of Fins N Tails in Winkelspruit, KZN. We purchased a fish tank via a telecon from Johannesburg for my daughter who lives in KZN's birthday. We were unsure of what fish we were going to buy and were told to take a heater if we were going to take Neon's (we had not purchased the fish and were intending on coming back for the fish in a week, after setting up the tank). We took the heater and then decided once we were at home that we would rather not take fish that required warm water. I called the store to explain that we were not going to need the heater and asked if I could return it. I was told to send a WhatsApp regarding the matter and then received a phone call that it was not policy to take back electrical equipment like heaters once it had left the store - NO-ONE told us this when we purchased the heater - this was only mentioned to us when we asked to return it ****erally a few hours after purchasing it and it has not even been opened). It irks me to no end when people are happy to sell you **** you don't need and then have the gall to tell you that they do not take the items back - when they DID NOT mention this to you at the point of sale. The wheel turns Fins N Tails..... your staff are in desperate need of a little "sensitivity training" and customer experience training would not be lost on those at your store either. Perhaps a little more time spent on sales etiquette, customer information services, and honest, transparent sales methods would put you back on a favourable page with your consumers that have been left feeling "**********".
0 replies
53 months ago
Snatcher Excellent Platform and Service
Great, simple, seamless shopping experience from selection to delivery. Continual communication on order progress from start to finish and the product I purchased was even better in reality than I expected. Fantastic online shopping experience and I will definitely purchase on this platform again.
0 replies
111 months ago
Holding your Driver Hostage
<p>Remember when you rent anything from Happiness Factory in Kya Sands to either pay COD or make sure you send POP promptly otherwise when you return their goods (in good order) you may find that your company driver is held hostage as they confiscate his personal documents (ID or driver's license) until you can prove payment. Working for a Customer Experience company - I have nevere experienced such appalling customer experience in my life!!!!!!!</p>
0 replies
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