FA
Fins and Tails
Unclaimed Business
FA
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Dec 2023, 14:20
Lack of Transparency
Beware of Fins N Tails in Winkelspruit, KZN. We purchased a fish tank via a telecon from Johannesburg for my daughter who lives in KZN's birthday. We were unsure of what fish we were going to buy and were told to take a heater if we were going to take Neon's (we had not purchased the fish and were intending on coming back for the fish in a week, after setting up the tank). We took the heater and then decided once we were at home that we would rather not take fish that required warm water. I called the store to explain that we were not going to need the heater and asked if I could return it. I was told to send a WhatsApp regarding the matter and then received a phone call that it was not policy to take back electrical equipment like heaters once it had left the store - NO-ONE told us this when we purchased the heater - this was only mentioned to us when we asked to return it ****erally a few hours after purchasing it and it has not even been opened). It irks me to no end when people are happy to sell you **** you don't need and then have the gall to tell you that they do not take the items back - when they DID NOT mention this to you at the point of sale. The wheel turns Fins N Tails..... your staff are in desperate need of a little "sensitivity training" and customer experience training would not be lost on those at your store either. Perhaps a little more time spent on sales etiquette, customer information services, and honest, transparent sales methods would put you back on a favourable page with your consumers that have been left feeling "**********".
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2023, 14:20
Lack of Transparency
Beware of Fins N Tails in Winkelspruit, KZN. We purchased a fish tank via a telecon from Johannesburg for my daughter who lives in KZN's birthday. We were unsure of what fish we were going to buy and were told to take a heater if we were going to take Neon's (we had not purchased the fish and were intending on coming back for the fish in a week, after setting up the tank). We took the heater and then decided once we were at home that we would rather not take fish that required warm water. I called the store to explain that we were not going to need the heater and asked if I could return it. I was told to send a WhatsApp regarding the matter and then received a phone call that it was not policy to take back electrical equipment like heaters once it had left the store - NO-ONE told us this when we purchased the heater - this was only mentioned to us when we asked to return it ****erally a few hours after purchasing it and it has not even been opened). It irks me to no end when people are happy to sell you **** you don't need and then have the gall to tell you that they do not take the items back - when they DID NOT mention this to you at the point of sale. The wheel turns Fins N Tails..... your staff are in desperate need of a little "sensitivity training" and customer experience training would not be lost on those at your store either. Perhaps a little more time spent on sales etiquette, customer information services, and honest, transparent sales methods would put you back on a favourable page with your consumers that have been left feeling "**********".
0
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2019, 22:57
Being Treated Badly
In case anyone reads the previous complaint - I spelled the name of the business incorrectly. It is not Fins and Tails, it is in fact Fins N Tails. This store is in Winklespruit on the South Coast of KZN. To repeat: The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2019, 22:57
Being Treated Badly
In case anyone reads the previous complaint - I spelled the name of the business incorrectly. It is not Fins and Tails, it is in fact Fins N Tails. This store is in Winklespruit on the South Coast of KZN. To repeat: The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Apr 2019, 16:41
Treated like dogs by owner of pet store
The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Apr 2019, 16:41
Treated like dogs by owner of pet store
The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
0
Replies (0)