Active since Feb 2017
8
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8 reviews51 months ago
I don't wanta BOT. I want a PERSON.
I have never ever, EVER had such trouble getting in touch with a service provider. When you phone, they punt thier WhatsApp support - when you WhatsApp you wait FOREVER, IF anyone even answers at all. I have now been told three different things. 1. That my order is in process. 2. That I have to re order because I enetered my address incorrectly 3. That my order has been cancelled. THEN, they still took money off my account - and I have been unable to talk to anyone. The irritating thing is that if you direct your call to SALES, they answer immediately.
0 replies
85 months ago
Being Treated Badly
In case anyone reads the previous complaint - I spelled the name of the business incorrectly. It is not Fins and Tails, it is in fact Fins N Tails. This store is in Winklespruit on the South Coast of KZN. To repeat: The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
0 replies
85 months ago
Treated like dogs by owner of pet store
The owner of this pet store on the South Coast of KwaZulu Natal literally spoke to me and my friend today like we were dogs and kicked out out of his store. It was humiliating and embarrassing and so out of the blue that my friend cried. In a customer facing business you should engage with your customers and explain things to them when necessary. His behavior was so weird and so uncalled for that we will dont know what happened.
0 replies
89 months ago
I dont mean anything as a customer. I USED to.
Uber.. I have epilepsy so I have been using the service for about five or six years now and I was a MASSIVE fan. I don't understand what has happened. I have been stranded for hours before now, where every driver will ask me where I am going and then when I tell them they cancel. I had one phone me and I was in mid sentence and he just hung up on me... I had to tell a driver I would TIP HIM R100 so that he would make the 12 minute journey to me and take me the 10 minute journey home. I used to not stress at all about getting Uber, and now, I panic about being stranded somewhere because I know that drivers will message me and cancel if the trip isn't long enough for them. And I DARE not ask them to turn the radio down, or slow down. This evening our driver was flying around bends on the highway at about 130km and we just had to suck it up pray we got home safely. He obviously was in a hurry to end his evening. The other day we had a driver pumping his clutch because it was faulty and then a few days before that we asked to get dropped off at a different location because the driver was slowing down to chat to some guy in a different car with tinted windows who wanted him to pull over - and we freaked out because it was late at night. There was a time when I felt safe. Now, I am on high alert. And I have to come HERE to complain because there is no direct route to say these things on the website. NO lifeline for the long time customers who deserve to know what the hell is going on. I spend thousands of my hard earned money on using Uber every month. That may mean NOTHING to Uber but I am a customer and I am so disappointed in how meaningless I am to you.
0 replies
90 months ago
Kulula. Smug. Unapologetic and disrespectful of it's customers and its key staff.
This is a repeat incident. I get an sms saying my flight is delayed. So I rearrange transport and make phone calls. Then I get another sms saying my flight is delayed a further 2 hours. So I organise for family to drive to the airport to meet me for supper. They ARRIVE after half an hour drive and when they print my boarding pass the time on the boarding pass is now TWO HOURS earlier than the sms I received. So we board the plane after paying for their supper and we don't eat. THEN, we sit on the plane for nearly TWO HOURS on the runway because KULULA had some sort of technical error?? No offer to rectify it in any way at all. NO offer of water, food, and not even a real apology. The crew had NO IDEA that the delay was supposed to be until 9.50 PM (from a 7pm flight) until I TOLD THEM. The check in staff when I went to go find out what was happening when I read the boarding pass were also confused. My Uber driver had to wait for me. My family had to eat with out me after driving all that way - and Kulula disrespects its own pilots by getting them to sheepishly tell a half empty plane that, "SORRY, you have to sit here for two hours because we *****ed up." SHOCKING. And becoming something that's expected.
0 replies
99 months ago
Bad mannered estate agent.
I understand that in some service industries it is difficult not to judge a book by its cover but when an estate agent is shameless about looking at you with a look that screams 'you can't afford this property' and then proceeds to be both rude and dismissive, there is only so much that you can tolerate. We had just come from a different property and we liked it more than the one she was showing us and when we tried to speak to her to stop the viewing she blatantly ignored us. Blatantly. She was incredibly aloof in her tone and in her manner and all four of us were offended by her behaviour. As a matter of principle, Wakefields will never ever get any business from myself of anyone that I am able to dissuade from dealing with them as agents. Anita Marrais, from Kloof Wakefields, you are not a nice human being and you should not be dealing with people. Especially if you think that you are able to determined a person's affordability on the clothes they wear. We have decided to take the property that we viewed before we came to you - which for the record, is R8k more than your R20k. You do not IGNORE potential customers and you do not hoot at the gate, irritated and obnoxious. You do not look at people like they are not worthy of your time, and you never, under any circumstances speak to anyone like you are doing them a favour simply by being in the same space as them. People like you are like tumours. You make me angry.
0 replies
106 months ago
Amazing online shopping experience from beginning to end!
<p>I was able to find everything I needed in one place, and a consultant phoned me to check part of my order with me - as I had ordered the wrong size (in relation to the rest of my order) and then later checked with me if I would like to swap out one light for another so that I could get it sooner. I am so impressed with the attitude, service and overall efficiency of this company. I will most definitely shop at Futurama again and again.</p>
61 replies
111 months ago
An Expensive Mess
<p>A mother and son company that charged me R8900.00 to get my puppies from Western Cape to KZN - and demanded money up front - and then when the day come were completely unreachable and I ended up having to book flights seperately for my puppies, pay for kenelling and there has been zero apology.</p> <p> </p> <p>I asked for my money back - and they decided that R1500 was all I deserved even though their mess up has cost me a further R2000. Not once did they phone the airline to check if my puppies had made it onto the plane (which they hadnt). I had to phone the airline and be told that my puppies were on standby - and would be indefinitely...</p> <p> </p> <p>NOT ONCE did anyone return my calls or even try to communicate with me. I had to find out what kennels they were at, and what I could do to fix it. <br /><br />And yet - on a Sunday - I managed to get them on a flight, and communicate effectively with people - ALL things I had paid this ridiculously unprofessional company to do for me. So actually - what I had paid R9000 for was thier crates.... and a big fat UP YOURS.</p>
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
6 (75%)