Hidden gem losing it's lustre

Good day, My rating of 1 is due to lack of owner not taking time to talk to guest and find out if all is well. The room was clean however the mirror in bathroom is broken, the towel hanger is loose. The handshower fitting was loose and the floor all wet after you showered. The bathroom door is stuck when you tried closing the door. The bath water takes for ever to drain when you pull the plug. There is no summer bedding available only heavy goose feather duvet and blankets. When asked for a fan it was indicated that they don't have fans! A small fan was sent later at night with security guard. No matches available in the room. Only plus points was the bed was comfortable and the breakfast provided was good. The deal included welcome drinks which were not provided! Note that this would be a ok deal if management took the time to maintain the upkeep of the premises as well as the gardens I would suggest that management look after their patrons interest and not hide behind closed doors