The Holiday Factory South Africa
2.3|16 reviews
KG
Kogie G
1 reviews | Active since Member
13 Apr 2021, 12:15
Terrible
Terrible, just out to rob ppl. A ridiculous twenty percent cancellation fee when the reason was COVID. All other agencies and flights give you a full refund but not them. Rogues. So many other professional agencies out there, don’t waste your time or money
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Replies (53)The Holiday Factory South Africa's replyOfficial
15 Apr 2021, 16:14 Management has been in contact with you. We offered you a service over 3 months with booking, cancelling & rebooking. We gave advice & support to avoid penalties, which you rejected. We were always upfront about Covid Terms. We're sure as a GP you understand the value of fees. Holiday Factory
Best regards,
The Holiday Factory South Africa's reply15 Apr 2021, 16:14
Official
Management has been in contact with you. We offered you a service over 3 months with booking, cancelling & rebooking. We gave advice & support to avoid penalties, which you rejected. We were always upfront about Covid Terms. We're sure as a GP you understand the value of fees. Holiday Factory
Best regards,