Very angry not even disappointed but very very angry

I purchase sneakers from this store called The Hoodstore online. I returned the sneakers because it was a wrong colour and size. I demand my refund back since September 2020. The send me an sms in October 2020 saying my refund is being processed and I shall receive it by end of the week which was last week until now I haven’t receive anything from these people. When I checked the website online they have changed their name from The Hoodstore to Urbn Store just to confuse people. The person I was dealing with was Sandile Khumalo. When I try to call them the phone just ring with no answer.