Consistently Poor Quality at Hussar Grill Steenberg

My wife and I have dinner at Hussar Grill about five times a year. At the Steenberg branch we have consistently experience poor service quality and food prep over the passed six years or so. Poor service has become so entrenched that (tonight) when I informed the waiter about the sinewy mass on my wife's rump he said nothing but returned with a complementary lacquer. And still made no reference to the rump we returned. On previous occasions we had problems ranging from an incorrect dish being served to low grade meat being used in the kitchen. Tonight was the worst because the waiter was aloof and neglected our table. My wife's birthday dinner dashed. I am confounded at how starkly different the quality is between Steenberg and Grand West branches. The latter being excellent. Steenberg has taught me to avoid their red meat dishes. So if I visit them again I'll opt for the chicken breasts or calamari. Sad!