GA
Gavin A
Active since Feb 2021
7
Reviews
0
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Reviews
7 reviews1 month ago
Hollard Creates a False Expectation of Building Cover
Hollard underwriters of Naked Building Insurance: These companies fought a bitter battle with me about a claim that was clearly above board and legitimate. The ombudsman for short term insurance was useless in defending me; in fact, it defended Naked/Hollard; ignoring the facts. My claim involved a roof and pa****t leak that occurred in or about August of 2024 during a violent storm. In my claim I attached a newspaper article that contained vivid details about roofs in our area that blew off during the storm. Naked/Hollard sent an unqualified person to view and capture details of the damages. What alerted me to his lack of credentials was the incorrect technical terminology he assigned to the relevant building parts in his report. As it turned out he only had a twelve month correspondence course behind his name; no technical insight. As an engineer I picked this up immediately. Once the ombudsman sided with the insurance companies I withdrew my objection because taking it further would have entailed legal costs. The main objection of the insurance companies was that the building in question lacked maintenance. This it said even though I produced waterproofing paint batch numbers and an invoice from the contractor; the waterproofing was undertaken a few months earlier. This should have been the only maintenance the assessor should have focused on. Instead, he was focused on mold on the walls caused by the rain. After a long and bitter fight I canceled the policy with Naked and its Underwriter, Hollard because they were disingenuous toward me, a paying client would produced comprehensive evidence in support of me claim. These companies were unperturbed at the urgency of the repairs; I therefore undertook emergency repairs and produced all receipts. Even this didn't move them. These are a bunch of slothful people who create false expectations that they will protect you during unforeseen emergencies that fall within the cover being paid for. They send ill-equipped people to undertake technical assessments; seemingly with one mission - to reject the claim.
106 replies
1 month ago
Naked and its underwriter Hollard are disingenuous players
Naked underwritten by Hollard. These companies fought a bitter battle with me about a claim that was clearly above board and legitimate. The ombudsman for short term insurance was useless in defending me; in fact, it defended Naked/Hollard; ignoring the facts. My claim involved a roof and pa****t leak that occurred in or about August of 2024 during a violent storm. In my claim I attached a newspaper article that contained vivid details about roofs in our area that blew off during the storm. Naked/Hollard sent an unqualified person to view and capture details of the damages. What alerted me to his lack of credentials was the incorrect technical terminology he assigned to the relevant building parts in his report. As it turned out he only had a twelve month correspondence course behind his name; no technical insight. As an engineer I picked this up immediately. Once the ombudsman sided with the insurance companies I withdrew my objection because taking it further would have entailed legal costs. The main objection of the insurance companies was that the building in question lacked maintenance. This it said even though I produced waterproofing paint batch numbers and an invoice from the contractor; the waterproofing was undertaken a few months earlier. This should have been the only maintenance the assessor should have focused on. Instead, he was focused on mold on the walls caused by the rain. After a long and bitter fight I canceled the policy with Naked and its Underwriter, Hollard because they were disingenuous toward me, a paying client would produced comprehensive evidence in support of me claim. These companies were unperturbed at the urgency of the repairs; I therefore undertook emergency repairs and produced all receipts. Even this didn't move them. These are a bunch of slothful people who create false expectations that they will protect you during unforeseen emergencies that fall within the cover being paid for. They send ill-equipped people to undertake technical assessments; seemingly with one mission - to reject the claim.
106 replies
2 months ago
Lawforall very disappointing.
This company is a *******. You never get to speak to a lawyer. And there are so many exclusions. Also lots of incompetence among staff. They don't get back to you. And they have very basic skills. Don't waste your money here. I was previously with Clientele Legal and discovered they had young children dealing with legal matters; Lawforall is ten times worse.
162 replies
36 months ago
Pedro's Food Poisoning
I've complained about food poisoning to the management at Pedro's. I've also physically visited their store in Plumstead. No response. They really don't care. For the record, I don't want a refund nor do I want free food. I might want to have a look at their kitchen and storage facility. I've only used them once but I am done with Pedros
53 replies
36 months ago
Food Poisoning at Pedros
This review involves Pedros in Plumstead and Grassy Park - Western Cape. The store were packed on Thursday and Friday (long weekend) past. We were two families purchasing takeouts from these two branches over the two days. Both families suffered severe food poisoning involving violent vomiting. I tried calling Plumstead branch today (3 May 2023); someone answered and said she would return the call because the line was not clear; I'm still waiting. I won't come anywhere near Pedros again.
0 replies
49 months ago
Biddulphs morally broke
Biddulphs accidently knocked off (dislodged) our community's security camera that was mounted high up in a tree overlooking the entire street. The camera was installed more than ten years ago and had helped us track criminal incidents and other things like lost pets etc. over the many years. Tall dirt trucks routinely pass the camera unhindered however, Biddulphs' unusually tall truck knocked the branch and snapped it off damaging the wiring. I requested a polite goodwill gesture to Biddulphs to reinstate the camera for the sake of security. After a few days a nasty reply was penned threatening our community with a law suit for breaking various laws viz. the popi act and council by-laws for having a camera positioned illegally in a public place etc. etc. My breath was knocked away at the misplaced bullying tactics toward a polite goodwill request. Gathering from the outstanding reviews the company enjoys on Hello Peter I can only conclude that Biddulph's management has no regard for social good that doesn't result in financial gain. Social responsibility really matters when one does it while no one is watching. When staff acting on behalf of a company demonstrate such appalling behaviour I conclude the following: 1. They don't understand the power of goodwill 2. They normally don't represent the response of shareholders 3. They have no regard for their broader customer base and market.
0 replies
63 months ago
Consistently Poor Quality at Hussar Grill Steenberg
My wife and I have dinner at Hussar Grill about five times a year. At the Steenberg branch we have consistently experience poor service quality and food prep over the passed six years or so. Poor service has become so entrenched that (tonight) when I informed the waiter about the sinewy mass on my wife's rump he said nothing but returned with a complementary lacquer. And still made no reference to the rump we returned. On previous occasions we had problems ranging from an incorrect dish being served to low grade meat being used in the kitchen. Tonight was the worst because the waiter was aloof and neglected our table. My wife's birthday dinner dashed. I am confounded at how starkly different the quality is between Steenberg and Grand West branches. The latter being excellent. Steenberg has taught me to avoid their red meat dishes. So if I visit them again I'll opt for the chicken breasts or calamari. Sad!
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)