Unprofessional and Inquisitive Behaviour displayed by Owner for the Image Factor.

On the 11/01/2021, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messaged me on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the Owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the lmage Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.