SM
Shanice M
Active since Feb 2020
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
Excellent customer service from Takealot!
I am impressed with the exceptional service provided by Takealot this Black Friday. The service delivery was outstanding—one of my orders even arrived ahead of schedule and was well-packaged. Additionally, the communication regarding my order was exemplary. I received timely updates at every stage of the process, which provided peace of mind and made the entire transaction smooth and hassle-free. Takealot has once again proven its commitment to excellent service, and I will definitely continue purchasing from them in the future. Highly recommended!
0 replies
17 months ago
FNBs Inaccurate Systems and Service Discrepancy
Dear FNB, I am writing to formally lodge a complaint regarding my recent experience with your pre-approval process and subsequent communication. On 29 November 2024, I stayed up until approximately 2:00 AM to access your platform and successfully secure pre-approval for a birthday/Black Friday deal. Based on this pre-approval, the FNB app allowed me to complete the purchase. However, I was shocked and frustrated to receive an SMS from FNB the next day, informing me that my order had been canceled. Later that evening, I engaged with a customer service agent, Ayanda, on the secure chat platform to determine why my order was canceled. She informed me that, according to the terms and conditions of FNB Connect, my credit rating did not align with FNB's risk appetite. When I sought further clarification, she repeatedly sent the same response, which highlighted inaccuracies in your systems. When I requested contact information for higher management, she provided an abrupt response and ended the chat. This situation is highly concerning for several reasons: 1. My credit score is more than sufficient to meet the required standards for qualification. 2. The discrepancy between the pre-approval and the rejection raises questions about the accuracy and reliability of your systems. 3. The time and effort I invested in this process have been wasted due to apparent incompetence on FNB’s part. I kindly request a detailed explanation regarding: The criteria used to determine my initial pre-approval. The reasons for the subsequent rejection, especially in light of my adequate credit score. The measures FNB will take to ensure such errors do not occur in the future. The steps FNB will take to remedy this situation. I trust that FNB values its customers and will address this matter promptly. Please treat this complaint as urgent and provide a resolution at the earliest convenience. Kind regards, Shanice Munesar
56 replies
24 months ago
Have not received my online order within the specified timeframe
I've ordered candles from Makro on their website on the 28th of April and have not received my order. It is now the 07th of May and have passed the 5 business day period. They have made no attempt to communicate or investigate the situation. I am disappointed in their customer service
53 replies
25 months ago
Extremely Disappointed with Product Quality and Customer Service
I recently purchased two dresses online from the Truworths website and unfortunately had an extremely frustrating experience. Upon picking up the dresses in-store, both items were in an unsatisfactory condition – one had a noticeable pen mark, while the other was laddered. When I approached the cashier to express my dissatisfaction and request replacements, I was met with unhelpful responses. The cashier claimed the items were not available within a 100KM radius and insisted I return them, only to reorder at a higher price since the items were no longer on sale. After involving a supervisor and manager, the manager promised to reorder the dresses, but due to the late Sunday afternoon, she mentioned she would need until Monday to contact other stores for availability and update me. Unfortunately, as of Tuesday, I have received no contact or follow-up. What adds to the disappointment is the inability to reach the store for any information. I have attempted to call the store four times, and the number simply rings without any response. This entire experience has left me thoroughly dissatisfied with Truworths. Not only is the customer service incredibly poor, but the quality of the products is also questionable, especially considering the relatively high prices. I expected more from a reputable store like Truworths and am now left with a sense of frustration and regret over my purchase.
0 replies
28 months ago
Unprofessional conduct from Events by Nasrin
Unprofessional and Rude! During a recent interaction with this decor company, I brought to the owner's attention that I met her team previously whilst viewing a venue, and they were very rude to me. While on call with the owner, who not only failed to address the issue professionally but also resorted to unbecoming behavior, I began to articulate the adverse impact of their rudeness, she resorted to calling me an "idiot" and promptly terminated the call. Further to this, she texts me on Whatsapp saying, "I don't know how to speak," but then claimed she was talking to her son when I mentioned I am posting this on social media. This interaction has left me loss for words. It is disheartening to discover that an individual who lacks basic manners and respect for others runs a business ostensibly focused on customer satisfaction.
129 replies
41 months ago
Unfair customer policies and poor customer service
I recently purchased a shoe from Sportmans Warehouse website and would like to log a return as I am unhappy with the product. As per their online return policy, customers are to email their customer service team and advise of the return and arrange for collection within 7 days, which I've done on Monday (Day 2). A member of their customer team, Farahnaaz Adam's, emails me advising I need to take the product to a store to complete the return and does not assist me with how to get this return done online. I then emailed advising I want the return to be done online as I am unable to go to the store, and there was no response from the team, 24 hours have already passed. Thereafter, I go to download my electronic tax invoice and am presented with the error 404 - page does not exist! I then create an account and try to search for this and nothing is there! I am very upset and frustrated with this entire experience as it is becoming extremely difficult to do a simple return. Really makes this process inconvenient and scary as there's literally no proof of purchase other than the transactions on my bank statement. Sportmans Warehouse is scamming customers who do online purchases. I will never purchase from this store again.
0 replies
41 months ago
Poor customer service at Daniel Wellington Gateway
I recently phoned in at Daniel Wellington Gateway and reserved a watch. When I go to the store to make payment and collect, the watch was no longer available as it had been sold even after the staff at DW reserved the watch and assured me it is available. As this was for a gift on the day, I took another watch however, I'm unhappy with it and would like to know if i can exchange or the return policy but I am unable to get a hold of the store at Gateway. I've called in numerous times on different days, even went onto their live chat and still did not receive any assistance. At first the number was incorrect, now the phone continously rings all the time with no answer at all. I'm disgusted at the customer service from a store as big and renowned as Daniel Wellington and do not even wish to purchase again due the extreme difficulty in trying to contact the Store. There's simply NO customer support!
0 replies
64 months ago
Unprofessional and Inquisitive Behaviour displayed by Owner for the Image Factor.
On the 11/01/2021, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messaged me on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the Owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the lmage Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
0 replies
64 months ago
Inquisitive, Unprofessional and Disgusting behaviour displayed by the Owner of the Image Factor Studio on 100 Mahatma Ghandi Road.
On the 11/01/2020, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messagede on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the Image Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
0 replies
75 months ago
KFC Montford Pathetic
Pathetic service from KFC in Montford Chatsworth branch , delivery took two and a half hours. I called branch and manager refused to speak to me. Upon the delivery I refused to pay for the order as I no longer wanted it. The driver then pleaded with me as he would have been liable for the cost of the meal ordered. It is sad to know that a huge company such KFC exploits their workers. I payed for the meal as I did not want to the driver to pay. The meal was terrible, the chicken was stringy and old, the lettuce used was on its way out. After a dreaded two and half hours I was still unable to eat this pathetic meal. I am still awaiting the call from the manager Pathetic service form KFC in Montford unit 7 chatsworth. Will never deal with them or recommend to anyone.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)