TI
The Image Factor
Claimed Business
TI
The Image Factor
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#1
in Media & Publishing
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Image Factor
The Image Factor has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Image Factor across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
CM
Cornwell M
1 reviews | Active since Jan 2020
27 Jul 2023, 08:47
BAD SERVICE AND RUDE BEHAVIOUR OF STAFF
I graduated in BCom Honours through Unisa on 11th of May this year. Image factor was appointed to take photos during the graduation ceremony, which I paid for on invoice number 81111. They promised to send photos by email in 45 working days following the ceremony. Up to date I still have not received my photos. When I called them trying to follow up they were so rude to me. I then followed up by email and on the 3rd time they told me that photos for Unisa East London were already distributed. They requested a copy of the invoice which I sent by email. I am so annoyed with the poor service and the treatment that I am receiving from these people.
Helpful (0)
|Replies (0)CM
Cornwell M
1 reviews | Active since Jan 2020
27 Jul 2023, 08:47
BAD SERVICE AND RUDE BEHAVIOUR OF STAFF
I graduated in BCom Honours through Unisa on 11th of May this year. Image factor was appointed to take photos during the graduation ceremony, which I paid for on invoice number 81111. They promised to send photos by email in 45 working days following the ceremony. Up to date I still have not received my photos. When I called them trying to follow up they were so rude to me. I then followed up by email and on the 3rd time they told me that photos for Unisa East London were already distributed. They requested a copy of the invoice which I sent by email. I am so annoyed with the poor service and the treatment that I am receiving from these people.
0
Replies (0)CH
Cheslyn H
1 reviews | Active since Jan 2020
15 May 2023, 13:18
Pathetic and Unprofessional Service Experience
Terrible service received, more like **** artists. I graduated on the 22 May 2022 from Mancosa and still have not yet received my package which costed R650. I've sent numerous emails and no response to date. I'm graduating again soon and might have to forfeit graduation photos this year as I'm afraid of being ****med again. Really disappointing.
Helpful (0)
|Replies (0)CH
Cheslyn H
1 reviews | Active since Jan 2020
15 May 2023, 13:18
Pathetic and Unprofessional Service Experience
Terrible service received, more like **** artists. I graduated on the 22 May 2022 from Mancosa and still have not yet received my package which costed R650. I've sent numerous emails and no response to date. I'm graduating again soon and might have to forfeit graduation photos this year as I'm afraid of being ****med again. Really disappointing.
0
Replies (0)MR
Marcel R
1 reviews | Active since Jan 2020
27 Sept 2022, 15:22
I do not recommend Image Factor to handle your precious memories.
am a very dissatisfied customer. I have been emailing the image factor as well as calling them but no answer. This is highly disappointing as we have made payment already for my wife's graduation photos in July but with no confirmation from The image factor. They are very unprofessional. I would caution you against using these people. i am definitely not gonna leave it like this and will push until I get a satisfactory result. You would think that UNISA did their homework and hired someone professional.
Helpful (0)
|Replies (0)MR
Marcel R
1 reviews | Active since Jan 2020
27 Sept 2022, 15:22
I do not recommend Image Factor to handle your precious memories.
am a very dissatisfied customer. I have been emailing the image factor as well as calling them but no answer. This is highly disappointing as we have made payment already for my wife's graduation photos in July but with no confirmation from The image factor. They are very unprofessional. I would caution you against using these people. i am definitely not gonna leave it like this and will push until I get a satisfactory result. You would think that UNISA did their homework and hired someone professional.
0
Replies (0)YH
Yasteel H
1 reviews | Active since Jan 2020
12 Jan 2021, 11:38
The pathetic image factor
Pathetic service delivered from. The image factor. Absolutely no customer ethics, they do not explain packages and cant take constructive criticism, i will fepost every time you guys remove my complaint, that is how disgusted i am at your service. Have the decency to apologise for the horrendous experience you guys provide. Dont delete posts. Still dissapointing, i will now Lodge a complaint with UKZN for using unsatisfactory service provides.
Helpful (0)
|Replies (0)YH
Yasteel H
1 reviews | Active since Jan 2020
12 Jan 2021, 11:38
The pathetic image factor
Pathetic service delivered from. The image factor. Absolutely no customer ethics, they do not explain packages and cant take constructive criticism, i will fepost every time you guys remove my complaint, that is how disgusted i am at your service. Have the decency to apologise for the horrendous experience you guys provide. Dont delete posts. Still dissapointing, i will now Lodge a complaint with UKZN for using unsatisfactory service provides.
0
Replies (0)SM
Shanice M
1 reviews | Active since Jan 2020
12 Jan 2021, 11:03
Unprofessional and Inquisitive Behaviour displayed by Owner for the Image Factor.
On the 11/01/2021, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messaged me on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the Owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the lmage Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
Helpful (0)
|Replies (0)SM
Shanice M
1 reviews | Active since Jan 2020
12 Jan 2021, 11:03
Unprofessional and Inquisitive Behaviour displayed by Owner for the Image Factor.
On the 11/01/2021, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messaged me on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the Owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the lmage Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
0
Replies (0)SM
Shanice M
1 reviews | Active since Jan 2020
11 Jan 2021, 10:29
Inquisitive, Unprofessional and Disgusting behaviour displayed by the Owner of the Image Factor Studio on 100 Mahatma Ghandi Road.
On the 11/01/2020, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messagede on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the Image Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
Helpful (0)
|Replies (0)SM
Shanice M
1 reviews | Active since Jan 2020
11 Jan 2021, 10:29
Inquisitive, Unprofessional and Disgusting behaviour displayed by the Owner of the Image Factor Studio on 100 Mahatma Ghandi Road.
On the 11/01/2020, I got WhatsApp messages from the Owner of the Image Factor which were then deleted when I tried to view. Thereafter, the Owner displayed inquisitive behaviour regarding my personal relationships because of their lack of professionalism to explain in detail their service/products offered. On the day of my Graduation Photoshoot, the lady assisting me did not greet or explain anything regarding the packages. She just opened a bunch of pictures and told me to select, while I was unaware that choosing a different size or potrait of photo would affect my package and quality of images. When my partner went back to query, as I had missing images based on the package I thought I had took, the staff did not even apologise for their mistake. They tried to justify their unprofessional behaviour and did not even bother to correct the error. They simply said the picture has already been printed and we cannot change it. The Owner messagede on WhatsApp to complain against my partner's behaviour although, we were the customers and have every right to do as we were unsatisfied with the service and attitude of the staff. I am extremely disappointed by the disgusting inquisitive attitude displayed by the Owner who did not even show up, face to face, at the time of complaint but decided to WhatsApp me, delete the messages and then thereafter, complain about my partner while behaving cheeky with me. As the conversation progressed on WhatsApp, the owner basically expected me to apologize for our behaviour toward them even though they displayed an unenthusiastic attitude with no apology at all. The Owner of the Image Factor Studio clearly cannot handle constructive criticism. If you complain or tell them that their service is disappointing, they WhatsApp you to inform you that you, being the customer and having all the right to do so, are not all welcome to do so cause apparently they take pride in service delivery and are faultless. If that is what you call taking pride in service delivery, Image Factor, then your service is DISGUSTING! Charging customers for every small detail but cannot meet the basics of customer satisfaction. I would not recommend their services at all. Being an upcoming business, their job should be to provide excellent customer service so that they can retain customers but instead they drive away their customers by violating customers privacy and the freedom of right to voice their words.
0
Replies (0)YH
Yasteel H
1 reviews | Active since Jan 2020
9 Jan 2021, 09:39
The pathetic Image Factor service
Pathetic service offered, cashier does not even greet or smile at clients, does not explain packages and has an overall pathectic personality. Disgusted in the service offered. Will never do business with them ever again.
Helpful (0)
|Replies (0)YH
Yasteel H
1 reviews | Active since Jan 2020
9 Jan 2021, 09:39
The pathetic Image Factor service
Pathetic service offered, cashier does not even greet or smile at clients, does not explain packages and has an overall pathectic personality. Disgusted in the service offered. Will never do business with them ever again.
0
Replies (0)