Active since Sep 2019
I have payed of my vehicle finance more than 2 weeks ago. I have requested for the original natis document. I was then prompted to make a payment which was done immediately. I have sent a number of follow up emails . All I get is an automatic response “we will give you feedback in due course” Unacceptable.
Dear WesBank Private Finance Team, I am extremely disappointed with the level of service I have received. I have previously financed vehicles through WesBank and have always maintained an excellent track record — never defaulting on payments and settling my accounts well before the two-year mark. Despite this history, my documentation has now been sitting in validations for a week without progress. I have made numerous follow-up calls, yet I have received no meaningful feedback or assistance. As a loyal client of both FNB and WesBank throughout my entire working career, I find this experience disheartening and not reflective of the service standard I have come to expect. I trust that this matter will receive urgent attention and resolution.
Horrific experience from the time of accident, up to now at claim stage. My car has been in the hands of the insurer for 1 month and 3 weeks. My car has still not been fixed. My accident damages have been declined. Pathetic customer services, manager does not respond. Im left without a car. A window switch and front bumper was declined for repair as it was not “accident related” as if the assessor was there when the accident occurred. My windows were functioning perfectly. Now I’m expected to drive a vehicle without working windows and a damaged front bumper. When the premium is due there’s no discounts and shortcuts, but at claim stage you choose the panel beater and then still request alternate pars and still don’t finish the car. Don’t ever deal with this insurer, they are a bunch of clowns.
Pathetic service & rude staff. Received a phone call from a lady at events by nasrin … who forcefully wants to sell her company . And ends phone call with “shut up you idiot” is this how you speak to clients ? What type of customer service is this ? Don’t speak to clients like how you speak to you mother. Don’t call clients force and them to go with you. There’s millions of other decor companies. Please don’t support this rude business.
Firstly I am at work, I take the call from the unlimited as I am a client. Brian explains the new offer when I decline the tone of the call changes. He then proceeds to cut the call as I am speaking yet I took time out of my day to take his call.Basically if there is no sale there is no service... very disappointing
Pizza got delivered after 1 hour 15 mins , ice cold. thanks.
Requested a refund of my vehicle service plan due to an unfortunate accident leading to my car being a write off in February 2022. it is now July and I have not received my refund. I must follow up everyday with no joy. Well done on the pathetic service...
Pathetic and arrogant service from Tiger wheel and tyre Umhlanga. Kishan has no customer ethics, after greeting him at the counter he continued to eat his sandwich along with his colleague. I told him I’m here to do an inspection for discovery insurance. He proceeds to tell me that they are off line and cannot help me, while chewing his sandwich. And no other branch can assist as they are all off line and linked so the same network. I was disgusted at the level of service offered by Kishan being the market leaders in the industry. Disgusting service offered. I proceeded to the tiger wheel in Springfield, Within seconds I was assisted by Phila, who had no offline issues, excellent customer service. I will never visit the branch in Umhlanga ever again even though it’s 15mins from where I live. I will drive the extra 15mins and go to the Springfield branch. Where customer service is valued. I hope Kishan enjoyed his breakfast.
Samsung Trade in campaign and partners, provided a confirmed date for payment and nothing happened. Its been over 3 weeks my device has been handed over and approved. The official website stated 24 hours after Samsung receives the device, the payment would have been made. Disappointing service :( Never expected this from Samsung.
I bought a brand new vehicle, with a service plan . 4 days later I was involved in a major accident hence writing off my car. I requested the dealership to cancel the plan as I was never going to use it (the plan costed R8000) This ongoing battle has went on over 2 months. Liquid capital wants to refund me an amount of R4800 , pro rata over 4days. This is daylight robbery. Pathetic service, I will never purchase a service plan or maintenance plan though them ever again. I will be taking this to the ombudsman’s should I not get my full refund.
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