DO NOT ORDER FURNITURE FROM THE INNER CIRCLE

This is possibly the worst service I have ever received. I ordered two lounge chairs online from The Inner Circle (on the recommendation of an interior designer) on the 23rd May 2023, and had to pay the full amount for the two chairs immediately for the order to be processed. I received a confirmation email stating that the chairs would be delivered by the 20th June at the latest. And then I heard nothing for weeks on end. My phone calls went to a number that goes straight to an answering service service, to which noone ever replies. My emails were left answered for days at a time. The owner of the company, Ashley, only responded to me once I had contacted my bank to lay a claim of ***** - sending me **** tracking details which showed that the chairs were simply never picked up, and then the courier was cancelled. Eventually, ONE chair was delivered on the 11th July - with Ashley responding that the other chair had been delivered to an incorrect address, and also damaged in the process. She promised to immediately make another chair and courier it to me, and then again simply stopped responding to all my enquiries. My bank eventually told me to go to SAPS and lay a charge of ***** against Ashley - and again, only when I notified her of my intention to do so, did she placate me by once again sending **** tracking details which were eventually cancelled. My email thread trying to communicate with Ashley totals over thirty emails trying to ascertain when the final chair would be delivered. It was delivered, broken, four days ago on the 21st August - three months after I had placed the order. I have once again tried to call and emailed Ashely three times since Monday notifying her of the broken chair delivery, and have to date not heard anything back. I am now sitting with two lounge chairs that cost me R10 500 to purchase, one of which is unusable and the other useless in our lounge standing alone. DO NOT EVER ORDER FROM THE INNER CIRCLE FURNITURE company, unless you would like to be ********** and invite a huge amount of unnecessary stress into your life.