Avoid The Kenwood Guys

My Krups coffee machine has been sent to the Kenwood Guys workshop five times in under a year – and it’s still not working. Issues have ranged from a faulty grinder to boiler leaks, leaking water, loud vibrations, and even damaged casing returned post-repair.

It’s now been 10 weeks since the machine was last collected on 16 May 2025, and although I’ve received the occasional update, I still have no clear information on what is going on. The last I heard was on 18 July when I was told, once again, that “someone will get back to me.”

I’ve been more than patient, but at this point, it feels like I’m being strung along. The service experience has been exhausting, unprofessional, and disrespectful of my time.

I will no longer remain silent and will be sharing this across multiple platforms to warn other consumers.