Active since May 2016
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6 reviews9 months ago
Avoid The Kenwood Guys
My Krups coffee machine has been sent to the Kenwood Guys workshop five times in under a year – and it’s still not working. Issues have ranged from a faulty grinder to boiler leaks, leaking water, loud vibrations, and even damaged casing returned post-repair. It’s now been 10 weeks since the machine was last collected on 16 May 2025, and although I’ve received the occasional update, I still have no clear information on what is going on. The last I heard was on 18 July when I was told, once again, that “someone will get back to me.” I’ve been more than patient, but at this point, it feels like I’m being strung along. The service experience has been exhausting, unprofessional, and disrespectful of my time. I will no longer remain silent and will be sharing this across multiple platforms to warn other consumers.
0 replies
43 months ago
Empty promises
I was sold a change in package with no price change and this has not been delivered. I would like access to the conversation that I had with your agent on July 14th where this was agreed. The quote that I received from Vodacom for this change in package was sent to me on July 31st , 3 days after the quote had expired. I have been given the run around (I have called SEVERAL times) for the better part of a month trying to resolve this. I don't want the package to be reverted until the recording of the call has been reviewed. Perhaps this should be taken up with ICASA?
399 replies
60 months ago
Great service from Discovery Roadside Assist
Thank you for such great service, Moloko Mathabathe. I called Discovery emergency assist because fuel was pouring out of the bottom of my car and needed to be towed. Moloko arranged for the tow truck and kept me informed during the whole process. Her concern for my safety seemed to be a priority for her.
53 replies
90 months ago
OUTsurance is the way to go
Well trained call center personnel and great service. Not to mention the competitive rates!
105 replies
99 months ago
Being held ransom by Telkom
I have been trying to cancel a business #landine for the past 8 months! I am still paying every month that for a service I have no access to. I have emailed, phoned and visited Telkom branches but I am still in the same situation I was in 8 months this ago. What kind of customer service is this? Telkom is holding me ransom! I expect to be reimbursed for a facility that is no longer in use yet I am forced to pay for.
106 replies
121 months ago
Continuous disappointment
<p>After signing a contract at Vodacom Longbeach Mall, I received a new phone (Microsoft Lumia 950), valued at R11000, I was advised to return the phone immediately if the unit gets excessively warm. Within three days I returned the brand new phone because it was quite warm and malfunctioning as a result. I was given a new replacement phone after it was found that the original one was defective. I used the new phone for just over a month and had the same issues again. <br />After returning the phone, I was asked to come back in a week for the follow up. This was March 22nd. As of today, May 16, I still do not have a phone or any valid explanation why it has taken them over 8 weeks to deal with this issue. The monthly payment of just under R1000 has been debited from my bank account twice during this time and I have no phone to show for it. <br />The issue was taken up by the store owner, Greg, who's unprofessional business etiquette leaves much to be desired. Rather than tackling the issue and dealing with it, he chooses to hide behind the scenes and constantly blames Vodacom customer care and the backlog faced by the technicians. In effect, he has made his problem mine and I am the one out of pocket. <br />Customer satisfaction should be high on any business' agenda and adhering to the consumer protection act should be second nature to any service provider. This is obviously not the case at the Vodacom store in Longbeach Mall and I strongly caution potential customers to rather shop where you will be treated as a valued customer. As for Greg, you are a bad example to your hard working staff and putting your greed and own needs ahead of your customers will cost you your business.<br />This issue is currently being taken up by the crew of Cape Talk and the written story is awaiting publication in the local neighborhood weekly paper.</p>
75 replies
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1 Star
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