The Kenwood Guys could called the Poor Service, Bad Workmanship Guys

I took my Breville machine in for a service and getting the grinder to work (it has stopped working altogether after 1.5 years from new). For some reason, the grinder was NOT fixed and a new grinder was installed at the cost of what is, I think, a new grinder. However, I later found out (while talking to the technician who fixed it) that they'd installed a 2nd-hand grinder. This leads me to believe that my broken grinder was removed, fixed cheaply to be resold to another customer while I got a "new" grinder that was possibly somebody elses. This is speculation but what was clear that the grinder was incorrectly installed and that the machine hadn't been serviced, requiring a second visit. My general impression was that the management of the shop was pure chaos and that they were often difficult to get through without someone in the office to take calls. I will NEVER use them again.