Bad Customer Service

On March 28th, 2022, I conversed with Portia who usually deals with orders on their WhatsApp business account and then liaise with Sandra who I have never met but I assume she's the owner of the Lampshade Studio in Somerset West, Western Cape. I enquired about two lampshades to be customized that I wish to order. She gave me the measurements and I told Portia I will return the following week with the trimmings as per her request as I need to leave the following day for business in another province. Today, April 4th, 2022, I did the effort to get the things early in the morning Portia had asked me to get. After several failed attempts to contact them I stood in front of their shop where they used to be full of emptiness. The shop is cleaned out as if they had moved. Someone read my messages that where sent to their WhatsApp business account but till now it is ignored. This is bad customer service and I'm not interested in doing business with them ever again.