Miserable staff at the Laundry Shop

This is a complaint concerning miserable staff at The Laundry Shop, Reyno Ridge. 1. Staff dont acknowledge you on arrival. 2.If you ask a question they dont look at you or even reply. 3. We dont receive an sms, as we previously did. This is the 2nd time. We took laundry 12/02/21 & went in to ask if it was ready 18/02/21. With a miserable face lady just said did you receive sms. Husband said no look at the date on slip, it must be ready. Then they couldnt find our Laundry. It was eventually found in the back room. No apology or any acknowledgement of their wrong doing.