Extremely Unprofessional Move-In Experience at Leo Apartment Lifestyle

I am extremely disappointed with the poor service I received from Leo Apartment Lifestyle during my move-in. I contacted them the day before to confirm my move-in time, and they confirmed it without any issues. However, upon my arrival, I had to wait over 30 minutes before being told that my apartment was not ready — shockingly, the previous tenant was still occupying the room.

I had arranged help and transport specifically for this day, only to be redirected to a temporary unit. This is completely unacceptable. Now, I will have to incur extra costs to move again to the actual apartment when it’s finally ready.

To make matters worse, the unit was not clean and I was told to leave my belongings outside while they supposedly clean. Who is going to take responsibility for moving my things in once the cleaning is complete?

This level of disorganisation and lack of respect for tenants’ time and money is completely unprofessional. I expected much better from a place that markets itself as a premium lifestyle apartment.