KS
Kamogelo S
Active since Jul 2023
17
Reviews
0
Industries
Reviews
17 reviews10 months ago
Extremely Disappointed in Service – Debit Order Date Issue
Dear Budget Insurance Team, I am extremely disappointed with the poor service and lack of internal coordination I’ve experienced regarding my debit order date change request. In early May, I requested that all my debit orders (both my main policy and value-added products) be changed to the last day of the month. I was under the clear impression that this would apply across the board. However, only my main policy was updated. To my surprise, the value-added product debit went through on the 25th, failed due to insufficient funds, and I immediately followed up. When I called your office, I was told that the debit order would still be processed on the last day of the month – which it was. Yet I later received a letter accusing me of non-payment, which is both misleading and unfair. I requested a callback, and your consultant assured me everything would be fixed. Then, another consultant calls me later only to contradict her colleague, saying what I was told wasn’t true and insisting I now make a payment. That is unacceptable. Why is your team providing conflicting and incorrect information to customers? It is ********* and completely unprofessional. Furthermore, if my debit order went through on the last day of the month – as per the agreement – how can I be accused of missing payment? Is Budget Insurance suggesting that customers who get paid at the end of the month cannot have debit orders processed accordingly? To add to the confusion, I would apparently double debited in May. If the last-day debit is for the following month, what was the first debit for? I need clarity, accountability, and written confirmation of: Which debit orders apply to which products. What the effective dates are for those debit orders. Why I was told different stories by two agents. Please take this seriously and fix this matter urgently. If not resolved, I will escalate this further through formal complaints channels and reconsider my insurance provider. Regards, Kamogelo Serage
53 replies
12 months ago
Extremely Unprofessional Move-In Experience at Leo Apartment Lifestyle
I am extremely disappointed with the poor service I received from Leo Apartment Lifestyle during my move-in. I contacted them the day before to confirm my move-in time, and they confirmed it without any issues. However, upon my arrival, I had to wait over 30 minutes before being told that my apartment was not ready — shockingly, the previous tenant was still occupying the room. I had arranged help and transport specifically for this day, only to be redirected to a temporary unit. This is completely unacceptable. Now, I will have to incur extra costs to move again to the actual apartment when it’s finally ready. To make matters worse, the unit was not clean and I was told to leave my belongings outside while they supposedly clean. Who is going to take responsibility for moving my things in once the cleaning is complete? This level of disorganisation and lack of respect for tenants’ time and money is completely unprofessional. I expected much better from a place that markets itself as a premium lifestyle apartment.
0 replies
16 months ago
Unexplained Rental Charges and Manipulated Statements
I am frustrated with Ithemba Property for their unexplained and questionable billing practices. Despite paying my rent in full last month, I have suddenly been flagged for overdue rental payments. This follows a pattern of manipulated rental statements, as seen during a prolonged power outage in June. During the outage, tenants were promised reimbur*****ts, but only a minimal credit of R40 was app****. To make matters worse, the rental amount for that month was inflated, despite me not even residing in the building at that time. This was both unfair and exploitative, especially considering the additional losses I faced, such as spoiled food, which were never addressed. It seems there is more effort put into inflating statements than resolving tenant concerns or improving service quality. I request immediate clarification and resolution to avoid further escalation. This level of service is unacceptable and leaves tenants feeling exploited and undervalued.
56 replies
17 months ago
Follow-Up on Delayed Order
I am writing to express my frustration with the delay in receiving my order, which I was informed via email on November 28th had been handed over to the courier. Despite this confirmation, I have yet to receive the order. I contacted your call center, but they have been unable to assist me adequately. It appears they are uncertain whether the order was actually handed over to the courier, which contradicts the email I received. Could you kindly provide an urgent update regarding the status of my order, including confirmation from the courier?
56 replies
18 months ago
Follow-Up on Order – Disappointing Service Experience
I am writing to express my disappointment with the handling of my order. Despite the tracking status indicating "on route to customer" for three days, I was advised by customer service to contact the courier directly, only to be informed by the courier that they hadn’t received the package from Makro. I called back and was told the matter would be escalated, but I have received no further communication or resolution. Could you please provide a clear update on my order status and ensure the necessary steps are taken to resolve this?
213 replies
26 months ago
Concern Regarding Nelspruit Branch Delivery Services
The drivers at the Nelspruit branch lack professionalism and neglect their duties. The branch also continues to update the tracing link indicating attempted delivery without actually making an effort to reach the recipient or visit the location. I only realized this when I noticed their vehicle in the vicinity, coinciding with my scheduled deliveries. After reaching out to a friend who confirmed receiving a call, I requested the contact number to follow up on my package. It was only through this action that I finally received my package after a delay of four days.
0 replies
27 months ago
Urgent Concern Regarding Unprofessional Conduct and Unfulfilled Order
I am writing to express my deep concern regarding the unprofessional conduct and lack of communication from the staff, including the manager, at the Pretoria North branch. Last week, I placed an order for delivery to Mpumalanga, with the promise of delivery within 3 days. However, it has been over a week, and the delivery has not been made. Despite repeated attempts to communicate with the sales assistant for updates, I have received no response. Furthermore, upon visiting the store to follow up, I discovered that the manager is unavailable and has not contacted the Mpumalanga warehouse to expedite the delivery. Additionally, the staff seem to be unfami**** with their own systems and processes, making it difficult to track and follow up on orders. Given the lack of professionalism and failure to fulfill the contract, I am left with no choice but to request the cancellation of the signed contract. However, I am unable to proceed with this request as the manager is nowhere to be found. I urgently request your intervention in resolving this matter and facilitating the cancellation of the contract. Additionally, I urge you to address the issues of unprofessionalism and lack of communication among the staff at the Pretoria North branch to prevent similar incidents in the future.
174 replies
27 months ago
Follow-Up on Pending Response from Customer Relationship Manager
I have been awaiting a response from the Customer Relationship Manager since last week.
116 replies
27 months ago
Follow-Up on Unresolved Query
I have yet to receive a reply from Discovery Health. After reaching out previously, I was advised to send an email to their administrative department for a more detailed discussion of my query. Following these instructions, I was expecting a response at least a day later, but unfortunately, I haven't heard back yet.
116 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)